FCBank, Universal Associate, Full Time

CNB Financial Corporation•Columbus, OH

26d•Onsite

About The Position

Universal Associates are hardworking, self-motivated individuals with positive attitudes who provide a specialized banking experience and are empowered to recommend solutions for individual client’s needs. Universal Associates follow our bank philosophy: See It, Own It, Solve It and Find a Way to Say Yes. PROVIDE ENHANCED CLIENT SERVICE Enthusiastically greet our clients and engage in conversation. Move throughout the lobby to interact with clients and serve them. Be a standout colleague and chief educator who has engaging conversations with clients to uncover opportunities for product and service recommendations. Grow new business and drive referrals to branch colleagues and product specialists to support broader financial needs of clients. Deliver the WOW experience to our clients by promising to do everything in our power to provide an unforgettable banking experience with every interaction. Focus on mastering all Universal Associate responsibilities and quickly resolve problems with the utmost integrity and confidentiality. FOSTER OUR CULTURE Possess and display a positive approach in managing change, while demonstrating excellent communication skills through effective conversations and collaboration. Be the source of outstanding client and employee experiences. Seek opportunities to support volunteerism in the local community’s awareness events, increase the bank’s outreach, and develop new business. PROMOTE DIGITAL AWARENESS Explore and educate clients on alternative digital channels of delivery, products, and services. Accept and demonstrate advancements in banking technology and internal applications. FOCUS ON ACCURACY AND ATTENTION TO DETAIL Perform accurate transactions, maintenance for clients, account opening and consumer lending at a high level. Enforce to associate policies, procedures, and client service standards. Specific daily job tasks and expectations are further defined within our Universal Associate and Associate Manuals. SEEK PROFESSIONAL DEVELOPMENT OPPORTUNITIES Take advantage of progressing from opening accounts to consumer, home equity loans/lines, and mortgage lending through four levels of universal associate training and beyond. Training Tracks are crafted to help understand how this job affects other areas of the bank, provide tools to have effective conversations, and be successful in this new role. Annual, job-specific training opportunities are assigned and/or available for timely completion. Some travel may be required.

Requirements

High school diploma or general education degree (GED) required.
Related experience and secondary education preferred.
Obtainment of a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS) if required.
Ability to read, comprehend, and interpret documents.
Professional communication and interpersonal skills.
Ability to write and speak effectively both one-on-one and before groups.
Ability to communicate to clients directly and optimally.
Ability to utilize telephone systems.
Good digital literacy including email, internet, and intranet use.
Prior experience or ability to learn core transaction system, debit card system, statement processing system, cash advance machines, and other pertinent computer programs.
Ability to add, subtract, multiply, and divide in all units of measure.
Ability to compute rate, ratio, and percent.
Ability to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions.
Ability to solve problems involving several variables in a standardized situation.
Ability to lift or move 25lbs on occasion.
Ability to travel on occasion to all market areas and attend seminars or training sessions offsite.

Nice To Haves

Related experience
Secondary education

Responsibilities

Greet clients enthusiastically and engage in conversation.
Move throughout the lobby to interact with and serve clients.
Have engaging conversations with clients to uncover opportunities for product and service recommendations.
Grow new business and drive referrals to branch colleagues and product specialists.
Deliver an exceptional client banking experience.
Master all Universal Associate responsibilities.
Quickly resolve problems with integrity and confidentiality.
Display a positive approach in managing change.
Collaborate effectively with colleagues.
Educate clients on alternative digital channels, products, and services.
Perform accurate transactions, client maintenance, account opening, and consumer lending.
Enforce associate policies, procedures, and client service standards.
Progress through training levels for consumer, home equity loans/lines, and mortgage lending.
Attend assigned and available job-specific training opportunities.
Potentially travel for training sessions or to market areas.