Teller- Universal Associate

Resound Credit Union•Murfreesboro, TN

3d•Onsite

About The Position

Resound Credit Union is seeking a full-time Universal Associate (Teller) to join their growing team in Murfreesboro. This position is responsible for providing exceptional service to members by accurately processing transactions, educating them about products and services, and acting as the "frontline" of the credit union. The role is key to achieving member satisfaction and involves a variety of duties related to member accounts and transactions.

Requirements

High school diploma or equivalent is required.
Minimum one year of customer service and/or sales experience with cash handling is required.
Ability to alternate between standing, sitting and walking.
Manual dexterity and accurate visual observation for personal computer use and handling cash/documents.
Excellent verbal and audio communication skills.
Physical and mental stamina to withstand occasional periods of high stress.
A "people-oriented" personality, with a professional, caring, friendly, and sincere attitude.
Company loyalty, a positive attitude, and dependability.
Ability to function as a team player and cooperate with co-workers, members, and business associates.

Nice To Haves

Some college or specialized financial services training is preferred.
One year of teller experience is preferred.

Responsibilities

Process member transactions, including deposits, loan payments, cashier's checks, transfers, check cashing, withdrawals, and bank-to-bank wires.
Proof and verify transactions, examining documents for endorsements and negotiability.
Detect and resolve discrepancies.
Be alert and aware to help prevent fraudulent activity or errors that would result in a loss to the credit union.
Perform account maintenance, create debit cards, and order checks.
Complete various forms associated with account ownership and member authorizations.
Cross-sell and promote Resound Credit Union products and services.
Balance daily transactions and verify cash and check totals.
Investigate and resolve out-of-balance conditions.
Purchase and sell funds to the vault as needed to keep cash drawer at required levels.
Understand and adhere to all applicable banking regulations and Resound policies and procedures.
Respond to member questions and direct them to other staff as needed.
Stay informed and knowledgeable of all credit union rates, fees, products, and promotions to assist members with financial needs.
Actively cross-sell products and services.
Provide information to members concerning different types of consumer loans, credit cards, terms, interest rates, and potential documentation needed for the loan.
Educate members on technology and digital solutions offered by Resound Credit Union.
Attend required training and department meetings as directed by the Branch Manager and Training Manager.
Keep work area clean, secure, and well-maintained.
Ensure all required documents are imaged.
Ensure confidentiality of all sensitive information including members' data.
Abide by all security and robbery procedures.
Assist with training other staff members as assigned.
Perform other duties as requested.