Universal Associate I (Teller/New Accounts)

First Citizens Community Bank • Mansfield, PA

4d • Onsite

About The Position

The Universal Associate I (Teller/New Accounts) is responsible for providing timely and courteous customer service, processing customer transactions accurately and efficiently, and assessing customer financial needs to suggest appropriate bank services and products. This role actively participates in the bank's sales culture and referral programs. Key responsibilities include maintaining daily transactions, balancing the drawer, researching outages, and adhering to banking regulations. This position also involves opening and maintaining deposit accounts for consumers and businesses, and completing necessary account maintenance. The role is budgeted for approximately 1,820 hours per year, averaging 35 hours per week, and requires working days, evenings, weekends, and most holidays.

Requirements

• Ability to use Microsoft Office Suite and related program software.
• Ability to quickly learn position-related software.
• Ability to effectively use general office equipment.
• One year customer service and cash handling experience.
• High school diploma or equivalent educational experience.

Responsibilities

• Provide timely and courteous customer service.
• Process customer transactions in a professional, accurate, and efficient manner.
• Exemplify FCCB’s standard of delivering exceptional customer service every time.
• Assess customer's financial needs and suggest Bank services and products.
• Actively participate in and promote the Bank’s sales culture and referral programs.
• Maintain daily transactions and balances, research outages, and balance the drawer in an accurate and timely manner.
• Follow proper procedures and complete tasks in compliance with banking regulations.
• Identify customer needs and develop solutions to exceed customer goals and expectations.
• Constructively interact with co-workers.
• Process transactions and handle cash, vault, ATM responsibilities.
• Open and maintain deposit accounts for consumers and businesses.
• Complete all necessary maintenance on customer accounts.

Benefits

• Health, dental, and vision benefits
• 401k w/ company match
• Paid time off
• Paid holidays
• Group and voluntary life insurance
• Disability insurance
• Aflac supplemental plans
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED