benefits

First Citizens Community Bank•Plumstead Township, PA

4d•Onsite

About The Position

This is a part-time Universal Associate I position, focusing on Teller and New Accounts responsibilities. The role involves providing timely and courteous customer service, processing transactions accurately and efficiently, and exemplifying the bank's standard of exceptional customer service. The Universal Associate I will assess customer financial needs, suggest appropriate bank services and products, and actively participate in the bank's sales culture and referral programs. Responsibilities include maintaining daily transactions, balancing the drawer, researching outages, and ensuring compliance with banking regulations. This role also involves opening and maintaining deposit accounts for consumers and businesses, and completing necessary account maintenance. The position averages approximately 25 hours per week and includes some Saturday mornings, budgeted for 1,300 hours per year.

Requirements

Ability to use Microsoft Office Suite and related program software.
Ability to quickly learn position-related software.
Ability to effectively use general office equipment.
High school diploma or equivalent educational experience.

Nice To Haves

One year customer service and cash handling experience.

Responsibilities

Provide timely and courteous customer service.
Process customer transactions in a professional, accurate, and efficient manner.
Exemplify FCCB’s standard of delivering exceptional customer service every time.
Assess customer's financial needs and suggest Bank services and products.
Actively participate in and promote the Bank’s sales culture and referral programs.
Maintain daily transactions and balances, research outages, and balance the drawer in an accurate and timely manner.
Follow proper procedures and complete tasks in compliance with banking regulations.
Identify customer needs and develop solutions to exceed customer goals and expectations.
Constructively interact with co-workers.
Process transactions and handles cash, vault, ATM responsibilities.
Open and maintain deposit accounts for consumers and businesses.
Complete all necessary maintenance on customer accounts.