Universal Associate I (Teller/New Accounts)

First Citizens Community Bank • Huntingdon Valley, PA

3d • Onsite

About The Position

Provide timely and courteous customer service. Process customer transactions in a professional, accurate, and efficient manner. Exemplify FCCB’s standard of delivering exceptional customer service every time. Assess customer's financial needs and suggest Bank services and products. Actively participate in and promote the Bank’s sales culture and referral programs. Maintain daily transactions and balances, research outages, and balance the drawer in an accurate and timely manner. Follow proper procedures and complete tasks in compliance with banking regulations. Identify customer needs and develop solutions to exceed customer goals and expectations. Constructively interact with co-workers. There are four levels within the Universal Associate role. The Universal Associate I (Teller/New Accounts): Processes transactions and handles cash, vault, ATM responsibilities, etc. as outlined above. Opens and maintains deposit accounts for consumers and businesses. Completes all necessary maintenance on customer accounts.

Requirements

• Ability to use Microsoft Office Suite and related program software.
• Ability to quickly learn position-related software.
• Ability to effectively use general office equipment.
• High school diploma or equivalent educational experience.

Nice To Haves

• One year customer service and cash handling experience.

Responsibilities

• Processes transactions and handles cash, vault, ATM responsibilities.
• Opens and maintains deposit accounts for consumers and businesses.
• Completes all necessary maintenance on customer accounts.
• Provide timely and courteous customer service.
• Process customer transactions in a professional, accurate, and efficient manner.
• Assess customer's financial needs and suggest Bank services and products.
• Actively participate in and promote the Bank’s sales culture and referral programs.
• Maintain daily transactions and balances, research outages, and balance the drawer in an accurate and timely manner.
• Follow proper procedures and complete tasks in compliance with banking regulations.
• Identify customer needs and develop solutions to exceed customer goals and expectations.
• Constructively interact with co-workers.

Benefits

• Health, dental, and vision benefits
• 401k w/ company match
• Paid time off
• paid holidays
• Group and voluntary life insurance and disability insurance
• Aflac supplemental plans
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED