Unity Account Executive

Hard Rock Hotel & Casino Ottawa•Tampa, FL

22d

About The Position

The UNITY ACCOUNT EXECUTIVE is responsible for solicitation of casino players from segments selected by Player Development leadership. The Host will call , email or use other means of communication to directly invite qualified players to Seminole Hard Rock Tampa Hotel & Casino. Players will be made aware events, shows, available rooms and other qualified opportunities to visit Tampa. The Unity Account Executive will be able to explain the benefits of using our Unity Rewards program and sharing the value of always using their card.

Requirements

Minimum 1 years of guest service experience or telemarketing experience preferred or an equivalent combination of education and experience in the Casino or Hotel business preferred
Must have exceptional guest service skills
Must have the ability to resolve stressful situations
Experience in casino and/or hotel environment preferred
Proficient knowledge of CMP & LMS programs preferred
Proficient knowledge of Microsoft Office, Excel, and Word preferred
Experience in gaming machines and/or table games preferred
Must be able to make sound complimentary decisions based on tracked customer play
Must conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures

Responsibilities

Aggressively and persistently make phone calls to assigned players using all available tools
Inform guest of casino promotions and drive incremental trips
Markets to the guest using the available guest offers and assists with booking hotel rooms and reservations for their assigned players
Maintains outstanding “data hygiene” and ensures that contact information on all assigned players is correct and up to date
Demonstrates exceptional guest service to both internal and external customers with every interaction
Ensure all policies and procedures are followed with all required paperwork completed and filed accurately