Unitec Product Engineering Manager

Otis • Bloomfield, CT

2d • Onsite

About The Position

The Product Engineering Manager will help customers identify parts and effective solutions for existing elevator and escalator equipment while supporting Unitec’s growth initiatives, digital transformation and product lifecycle efforts. This is an excellent opportunity for an engineering professional who combines deep elevator knowledge with strong communication, collaboration and problem-solving skills. This position provides a valuable opportunity to work at the Otis North American Service Center while developing field and elevator expertise, Otis Engineering capabilities, and business/technical/communication skills as well as building foundational leadership competencies through cross functional collaboration and broad exposure to Operations supporting long term career growth opportunities. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company, moving 2.4 billion people every day and maintaining approximately 2.4 million customer units worldwide. The company is 72,000 people strong, committed to meeting the diverse needs of customers and passengers in more than 200 countries and territories worldwide. Otis is a diverse, global team with a proven legacy of innovation, guided by values prioritizing Safety, Ethics, and Quality.

Requirements

• Strong working knowledge of elevator and escalator components with the ability to consult customers and provide viable technical solutions
• Self-motivated, creative, and comfortable managing multiple projects and priorities simultaneously
• Goal-oriented with strong time management, organizational, and problem-solving skills
• Ability to use CRM tools to manage workload, customer interactions, and priorities

Nice To Haves

• Bachelor’s degree in mechanical/electrical engineering or a related field; equivalent elevator industry will also be considered
• Escalator experience is preferred
• Strong working knowledge of elevator and escalator systems, with a focus on OTIS parts and equipment
• Experience evaluating technical solutions for critical downtime or shutdown scenarios
• Excellent verbal and written communication skills, with the ability to troubleshoot issues and clearly recommend optimal solutions to customers and internal stakeholders
• Proficiency with CRM tools for managing opportunities and priorities; familiarity with Adobe or web-based technical platforms is a plus
• Demonstrated ability to collaborate cross-functionally with Sales, Engineering, and Operations teams

Responsibilities

• Provide hands-on engineering support to the Unitec team in identifying parts and technical solutions for existing equipment
• Analyze layouts, wiring diagrams, schematics, photos, surveys and other technical documentation to recommend appropriate solutions
• Support critical downtime and shutdown scenarios by evaluating options and recommend appropriate solutions
• Offer product expertise to support both legacy and new Unitec offerings
• Assist with the introduction and implementation of new products
• Support obsolescence strategies and collaborate with Otis Engineering on replacement and modernization solutions
• Act as a subject matter expert in technical content, knowledge management in clear easy to understand format to enable customer responses

Benefits

• Opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects
• Employee Scholar Program, through which Otis sponsors colleagues to pursue degrees or certification programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees