Unit Supervisor

Volunteers of America Minnesota and Wisconsin•Blaine, MN

14d•Onsite

About The Position

Come join our life-changing team building hope, resilience and well-being as a Unit Supervisor in a Youth Residential Treatment Facility! This is a full-time position working 40 hours per week. The schedule is generally business hours but requires flexibility for a 24-hour facility, with some evening and weekend hours expected. The primary duty is to oversee unit operations to ensure high-quality, therapeutic, youth-centered care. This includes providing coaching, supervision, and support to build staff capability and wellbeing, ultimately advancing program outcomes, service impact, and fostering a safe, accountable, and professional work culture.

Requirements

BA/BS or equivalent experience.
MN Statute 245I Mental Health Practitioner qualification.
At least 1 year of successful leadership experience demonstrated in the mental health field
3+ years of experience in direct care with children/adolescents experiencing emotional disturbance and/or serious mental health concerns.
Must be 21 year of age or older with a current and valid Driver’s license with an acceptable driving record
Leadership skills: critical thinking, creative problem solving, self-initiation, organization, professionalism, and excellent communication

Responsibilities

Oversee unit operations to ensure high-quality, therapeutic, youth-centered care.
Provide coaching, supervision, and support that builds staff capability and wellbeing to advance program outcomes, service impact, and a safe, accountable, and professional, work culture.
Model and maintain a therapeutic, healing-focused environment that supports safety and positive youth development through trauma-informed, whole-person practices.
Lead and coach residential counselors to consistently apply relationship-based, dignifying approaches.
Provide real-time guidance during crises and daily routines.
Coach and support staff in safe, approved intervention strategies emphasizing prevention, de-escalation, and post-incident learning.
Mediate conflicts using restorative, therapeutic approaches; escalate significant matters appropriately and document resolutions.
Supervise staff through 1:1s, coaching, corrective action, and performance reviews delivered with clarity, compassion, and accountability.
Invest in staff development plans and professional growth; recognize and reinforce strong performance.
Lead or participate in team meetings and collaborative problem solving; promote cross-disciplinary teamwork to maximize service impact.
Collaborate with the Program Manager to maintain accurate staffing files and schedules.
Partner with HR on payroll and personnel matters with integrity, confidentiality, and discretion.
Ensure an orderly, clean, and safe living environment; complete routine walkthroughs, safety searches, and room changes while upholding youth dignity and minimizing disruption.
Manage unit supplies and inventory; follow up on maintenance requests to support safe and functional operations.
Participate in drills and continuous quality improvement to sustain licensure and accreditation.
Conduct planned/random camera checks for quality assurance and incident review in alignment with policy and privacy expectations.
Review milieu documentation to ensure timely, accurate, and compliant records.
Uphold HIPAA, confidentiality standards, ethical conduct, and professional boundaries in all interactions.
Participate in quality improvement activities and assist in implementing corrective actions to maintain regulatory and accreditation standards.
Recommend updates to policies and procedures, and communicate changes as directed by leadership.
Contribute to short- and long-term program planning; identify risks and propose mitigation strategies to protect youth, staff, and program outcomes.
Investigate and resolve matters impacting unit operations or youth wellbeing within scope and in consultation with leadership as needed.
Lead or participate in collaborative problem-solving efforts to address unit-wide challenges and improve service delivery.
Perform other duties as assigned.