Unit Supervisor

Volunteers of America Minnesota and Wisconsin • Blaine, MN

5d • $55,000 - $60,000 • Onsite

About The Position

Come join our life-changing team building hope, resilience and well-being as a Unit Supervisor in a Youth Residential Treatment Facility! Shift Details: Full-time – 40 hours/week Schedule: general business hours with flexibility required for a 24 hour facility, some evening and weekend hours to be expected Compensation: $55,000-$60,000 annual salary Bonus: $1,500 retention bonus paid in increments over 1 year: $500 at 90 days, $500 at 6 months, and $500 at 1 year. Location: Avanti - 10300 Flanders St NE, Blaine, MN 55449 Primary Duty: Oversee unit operations to ensure high-quality, therapeutic, youth‑centered care. Provide coaching, supervision, and support that builds staff capability and wellbeing to advance program outcomes, service impact, and a safe, accountable, and professional, work culture.

Requirements

• BA/BS or equivalent experience.
• MN Statute 245I Mental Health Practitioner qualification.
• At least 1 year of successful leadership experience demonstrated in the mental health field
• 3+ years of experience in direct care with children/adolescents experiencing emotional disturbance and/or serious mental health concerns.
• Must be 21 year of age or older with a current and valid Driver’s license with an acceptable driving record
• Leadership skills: critical thinking, creative problem solving, self-initiation, organization, professionalism, and excellent communication

Responsibilities

• Youth‑Centered Therapeutic Environment
• Model and maintain a therapeutic, healing‑focused environment that supports safety and positive youth development through trauma‑informed, whole‑person practices.
• Lead and coach residential counselors to consistently apply relationship‑based, dignifying approaches.
• Provide real‑time guidance during crises and daily routines.
• Coach and support staff in safe, approved intervention strategies emphasizing prevention, de‑escalation, and post‑incident learning.
• Mediate conflicts using restorative, therapeutic approaches; escalate significant matters appropriately and document resolutions.
• Staff Leadership, Supervision, and Development:
• Supervise staff through 1:1s, coaching, corrective action, and performance reviews delivered with clarity, compassion, and accountability.
• Invest in staff development plans and professional growth; recognize and reinforce strong performance.
• Lead or participate in team meetings and collaborative problem solving; promote cross‑disciplinary teamwork to maximize service impact.
• Collaborate with the Program Manager to maintain accurate staffing files and schedules.
• Partner with HR on payroll and personnel matters with integrity, confidentiality, and discretion.
• Unit Operations, Safety, and Environment:
• Ensure an orderly, clean, and safe living environment; complete routine walkthroughs, safety searches, and room changes while upholding youth dignity and minimizing disruption.
• Manage unit supplies and inventory; follow up on maintenance requests to support safe and functional operations.
• Participate in drills and continuous quality improvement to sustain licensure and accreditation.
• Conduct planned/random camera checks for quality assurance and incident review in alignment with policy and privacy expectations.
• Documentation, Compliance, and Quality Assurance:
• Review milieu documentation to ensure timely, accurate, and compliant records.
• Uphold HIPAA, confidentiality standards, ethical conduct, and professional boundaries in all interactions.
• Participate in quality improvement activities and assist in implementing corrective actions to maintain regulatory and accreditation standards.
• Decision‑Making, Problem Solving, and Program Improvement:
• Recommend updates to policies and procedures, and communicate changes as directed by leadership.
• Contribute to short‑ and long‑term program planning; identify risks and propose mitigation strategies to protect youth, staff, and program outcomes.
• Investigate and resolve matters impacting unit operations or youth wellbeing within scope and in consultation with leadership as needed.
• Lead or participate in collaborative problem‑solving efforts to address unit‑wide challenges and improve service delivery.
• Other Duties:
• Perform other duties as assigned.
• Decision-Making Authority / Self‑Initiative:
• Contribute to short‑ and long‑term program planning; identify risks and propose mitigation strategies to protect youth, staff, and program outcomes.
• Investigate and resolve matters impacting unit operations or youth wellbeing within scope and in consultation with leadership as needed.

Benefits

• Medical, Dental & Vision Insurance
• 403(b) Retirement Plan
• HSA & FSA Programs
• Employer Paid Life Insurance and Long-Term Disability
• Paid Time Off (Vacation, Holiday & Sick Days)
• Leadership Development Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees