Hosp Unit SVC Crd 3

University of California, San Francisco•San Francisco, CA

44d•Onsite

About The Position

The Unit Service Coordinator (USC), under the direction of the Patient Care Unit Manager, Nursing Supervisor, or Charge Nurse, functions as the central communication hub within the patient care unit. The USC performs administrative duties aimed at achieving positive patient care outcomes. All members of the patient care team are expected to meet patient needs, demonstrate a willingness to learn new skills, and foster a harmonious work environment that consistently provides high-quality patient care and customer service. Team members promote cooperative working relationships with each other, physicians, other disciplines, and the public by facilitating and enhancing communication, displaying honesty and respect, showing sensitivity to cultural differences, and expressing and accepting feedback professionally.

Requirements

Ability to work in a busy, team-oriented environment
Excellent interpersonal/communication skills to effectively interact with a diverse professional and patient population
Willingness to be taught/learn new skills
Ability to understand and communicate effectively in English both orally and in writing
Ability to perform basic arithmetic computations (addition, subtraction, multiplication, division)
Ability to prioritize and coordinate multiple tasks
Demonstrated customer service skills/experience
Ability to satisfactorily perform job duties as defined in the job description
Basic computer skills
Experience in a health care setting
Previous database/data entry experience
Medical terminology

Nice To Haves

Ability to use office equipment
Unit Clerk Experience

Responsibilities

Follows House and telephone standards as established by the Medical Center.
Prioritizes and responds effectively to requests that occur simultaneously.
Initiates appropriate procedures for all emergencies.
Conducts oneself in a calm, controlled, and professional manner.
Receives and relays messages from patients, families, and staff to the appropriate personnel in a timely manner.
Gives current, accurate, and complete report to oncoming Unit Service Coordinator/Charge Nurse.
Maintains unit-based flow board of patient bed assignments, transfers, discharges, and off-unit procedures.
Notifies appropriate nurse and physician when patient arrives on the unit.
Contacts physician and other appropriate staff when required.
Updates bulletin boards and other communication sources on assigned unit.
Communicates physicians’ orders to nursing staff in a timely manner, and disseminates patient information.
Maintains adequate quantity of administrative forms and supplies at nursing station.
Operates nursing unit equipment (e.g., computer, fax machine, imprinter device, intercom system).
Reports and keeps track of malfunctioning equipment.
Labels, assembles, and maintains all patient charts in functional order, to include filing reports of procedures, studies, tests, etc., and chart thinning as necessary. Keeps charts in proper location.
Dismantles patient chart and prepares for delivery to Medical Records in a timely manner. Ensures completion of medical record.
Accurately transcribes routine and STAT physicians’ orders.
Completes all forms and requisitions related to charges/billing.
Consults with a nurse or physician when written orders are unclear.
Schedules procedures, tests, and x-rays utilizing knowledge of the procedure and specific departments’ functions to avoid conflict and disruption in scheduling.
Receives and records patient information and admitting orders from physician’s office or clinic for same day admissions.
Ensures that patients’ valuables are secured according to established procedures.
Completes bed control functions per departmental policy in a timely manner including data entry of admissions, discharges, bed or unit transfers, and/or changes in attending or services.
Copies necessary elements of chart for patient discharge or transfer to another facility or department.
Utilizes Medical Center automated systems to access and maintain patient information.
Orders patient medications, equipment, and supplies as requested.
Orients new Unit Service Coordinators, students, and staff as appropriate. (III level only)
Follows all unit, department, Medical Center, and University policies, procedures, and work rules.
Maintains confidentiality in matters related to patients and/or staff.
Adheres to all applicable Medical Center and unit-specific infection control, health, and safety policies and procedures, including annual safety training.
Supports the mission, philosophy, and goals of the Medical Center.
Supports the development of unit/team goals and actively participates in unit staff meetings, inservices, and educational programs as required.
Contributes to and actively participates in the quality assurance and quality improvement process, per JCAHO and/or other regulatory agencies.
Maintains a clean, safe, and functional work environment.
Performs other duties as assigned.