HOSP UNIT SVC CRD PD

UCSF•San Francisco, CA

2d•Hybrid

About The Position

The Unit Service Coordinator (USC), under the direction of the Patient Care Unit Manager, Nursing Supervisor, or Charge Nurse, functions as the focal communications source within the patient care unit and performs administrative functions directed toward positive patient care outcomes. All patient care team members are responsible to meet patient needs, demonstrate a willingness to learn new skills, and foster a harmonious work environment in which high-quality patient care and customer service are consistently provided. Team members promote a cooperative working relationship with each other, physicians, other disciplines, and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback in a professional manner.

Requirements

Ability to work in a busy, team-oriented environment.
Excellent interpersonal/communication skills to effectively interact with a diverse professional and patient population.
Willingness to be taught/learn new skills.
Ability to understand and communicate effectively in English both orally and in writing.
Ability to perform basic arithmetic computations (addition, subtraction, multiplication, division).
Ability to prioritize and coordinate multiple tasks.
Demonstrated customer service skills/experience.
Ability to satisfactorily perform job duties as defined in the job description.
Proficiency with Epic EMR and experience with scheduling/booking surgical procedures.
Previous experience in healthcare or hospital setting as unit secretary, or hospital coordinator experience preferred.
Knowledge of perioperative terminology and surgical specialties preferred.
Experience in a health care setting. (III level only)
Previous database/data entry experience. (III level only)
Medical terminology. (III level only)
Knowledge of Microsoft Office (Outlook, Word, Excel). (III level only)
Data entry with high accuracy. (III level only)
Ability to prioritize urgent and emergent communications. (III level only)
Coordinating transportation and support services. (III level only)
OR charge nurse and front desk support. (III level only)
Excellent customer service for patients, surgeons, anesthesia staff, surgical staff, and vendors. (III level only)
Ability to use office equipment. (II & III level)
Experience in a health care setting. (II level only)
Medical terminology. (II level only)

Nice To Haves

Unit clerk experience. (III level only)

Responsibilities

Follows House and telephone standards as established by the Medical Center.
Prioritizes and responds effectively to requests that occur simultaneously.
Initiates appropriate procedures for all emergencies.
Conducts oneself in a calm, controlled, and professional manner.
Receives and relays messages from patients, families, and staff to the appropriate personnel in a timely manner.
Gives current, accurate, and complete report to oncoming Unit Service Coordinator/Charge Nurse.
Maintains unit-based flow board of patient bed assignments, transfers, discharges, and off-unit procedures.
Notifies appropriate nurse and physician when patient arrives on the unit.
Contacts physician and other appropriate staff when required.
Updates bulletin boards and other communication sources on assigned unit.
Communicates physicians’ orders to nursing staff in a timely manner, and disseminates patient information.
Maintains adequate quantity of administrative forms and supplies at nursing station.
Operates nursing unit equipment (e.g., computer, fax machine, imprinter device, intercom system).
Reports and keeps track of malfunctioning equipment.
Labels, assembles, and maintains all patient charts in functional order, to include filing reports of procedures, studies, tests, etc., and chart thinning as necessary. Keeps charts in proper location.
Dismantles patient chart and prepares for delivery to Medical Records in a timely manner. Ensures completion of medical record.
Accurately transcribes routine and STAT physicians’ orders.
Completes all forms and requisitions related to charges/billing.
Consults with a nurse or physician when written orders are unclear.
Schedules procedures, tests, and x-rays utilizing knowledge of the procedure and specific departments’ functions to avoid conflict and disruption in scheduling.
Receives and records patient information and admitting orders from physician’s office or clinic for same day admissions.
Ensures that patients’ valuables are secured according to established procedures.
Completes bed control functions per departmental policy in a timely manner including data entry of admissions, discharges, bed or unit transfers, and/or changes in attending or services.
Copies necessary elements of chart for patient discharge or transfer to another facility or department.
Utilizes Medical Center automated systems to access and maintain patient information.
Orders patient medications, equipment, and supplies as requested.
Orients new Unit Service Coordinators, students, and staff as appropriate. (III level only)
Follows all unit, department, Medical Center, and University policies, procedures, and work rules.
Maintains confidentiality in matters related to patients and/or staff.
Adheres to all applicable Medical Center and unit-specific infection control, health and safety policies and procedures, including annual safety training.
Supports the mission, philosophy, and goals of the Medical Center.
Supports the development of unit/team goals and actively participates in unit staff meetings, in services, and educational programs as required.
Contributes to and actively participates in the quality assurance and quality improvement process, per JCAHO and/or other regulatory agencies.
Maintains a clean, safe, and functional work environment.
Performs other duties as assigned.