Unit Service Aide

Mass General Brigham•Cambridge, MA

2d•Onsite

About The Position

The role functions as a support to staff who provide direct care to patients, including clinical support duties and non-clinical duties. Performs duties assigned by clinical and administrative leadership. The role involves collaborating with the interdisciplinary team to maximize the quality of life for the residents. The position interacts with patients by answering call lights, distributing water and food, gathering belongings, and other assigned duties. This position does require patient care.

Requirements

High School Diploma or Equivalent preferred
Experience in a healthcare, caregiving, recreational therapy setting, or related work 1-2 years preferred
Strong interpersonal and communication skills.
Ability to engage patients in activities that promote emotional and social well-being.
Empathy and patience in working with patients from diverse backgrounds.
Ability to work collaboratively with nursing and support staff.
Organizational skills and attention to detail.
Flexibility and adaptability in responding to changing patient needs.

Responsibilities

Engages patients in recreational activities that promote mental and emotional well-being.
Assists patients with non-clinical needs, such as meal assistance, mobility support, and companionship.
Collaborates with nursing staff to identify patient needs and preferences for enrichment activities.
Encourages patient participation in group or individual activities, adapting programs to meet specific patient needs.
Monitors patient engagement and reports observations to the nursing team to ensure comprehensive care.
Maintains a safe and clean environment in patient recreational areas, following hospital protocols.
Supports the emotional and social needs of patients by providing a listening ear and positive interaction.
Assists with the setup and facilitation of special events or programs for patients.
Communicates regularly with family members and visitors to enhance patient experiences.