Unit Secretary

Brown Medicine•Providence, RI

1d•$18 - $28•Onsite

About The Position

Under the general supervision of the Nurse Manager, the Unit Secretary performs a variety of clerical and administrative support duties. This role coordinates and documents the flow of patient activity and information from admission through discharge or transfer. All employees are expected to model Brown University Health’s core values: Compassion Accountability Respect Excellence Employees must also demonstrate the following Success Factors: Instill trust and value differences Focus on patients and community Collaborate effectively

Requirements

High school diploma or equivalent
Strong computer skills with the ability to manage patient data and generate reports
Knowledge of medical terminology preferred
Ability to prioritize, multitask, and work efficiently in a fast-paced environment
Strong written and verbal communication skills in English
At least six months of clerical experience in a healthcare setting strongly preferred

Responsibilities

Communicate clearly and professionally with patients, visitors, physicians, and hospital staff
Greet patients and visitors in a courteous and helpful manner
Identify and address customer concerns, escalating when appropriate
Monitor and report unauthorized personnel
Answer telephone calls promptly and accurately, relay messages, and transfer calls as needed
Respond to patient call buttons and ensure follow-up on unanswered pages
Enter and maintain patient information in the system, including: Height and weight, Isolation status, Patient type and activity, Charge entries
Follow all Physician Order Management and clinical informatics downtime procedures
Obtain missing patient information from internal or external sources
Maintain the integrity and accuracy of medical records
Complete required Medical Record Review Checklists
Ensure all documentation is complete and properly filed
Order and maintain forms, office supplies, dietary items, and patient education materials
Keep work areas clean and organized
Monitor purchase requisitions and anticipate supply needs for all shifts
Ensure dietary orders are accurate daily (between 3:00 AM – 4:00 AM)
Manage automated reports (e.g., GENESIS, Glucometer, rounds reports)
Assist with discharge planning: Enter discharge details in the system, Prepare and send required documentation to external facilities, Coordinate paperwork for rehabilitation or nursing home placements
Assist Nurse Manager with tracking staff education, certifications, and compliance requirements
Maintain records for mandatory training, health screenings, and certifications
Prepare weekly staffing projections and maintain unit secretary schedules
Participate in unit meetings and record meeting minutes
Maintain and update unit communications and policy manuals
Support quality improvement initiatives and unit performance goals
Distribute, collect, and track quality audits
Conduct monthly Environment of Care rounds, report findings, and follow up on issues
Submit work orders and coordinate issue resolution
Enter patient charges accurately to ensure proper revenue generation
Reconcile charges daily and report discrepancies
Perform filing, copying, faxing, and other clerical tasks as needed
Provide additional administrative support as assigned