Unit Secretary, Emergency Department, 32hrs, 3p-11:30p

UMass Memorial Health•Leominster, MA

9d•Onsite

About The Position

This position performs a variety of clerical activities necessary for the efficient functioning of the patient care unit and related duties in the Emergency Department. At UMass Memorial Health, everyone is a caregiver, and this role plays an important part in providing exceptional patient care. The health system is a premier organization in Central Massachusetts, comprising over 20,000 employees working together to pursue healing for patients, the community, and each other.

Requirements

Equivalent to high school plus additional specialized training.
Knowledge of a variety of office procedures, operation of office equipment such as computer.
Ability to handle multiple priorities and effective communication.
3 to 12 months experience.
Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Responsibilities

Serves as unit receptionist, directs patients, visitors and others. Answers telephone and intercom. Takes and relays messages. Refers unusual or questionable situations to supervisor or others.
Uses pneumatic tube system, dumb waiter, and receives and transmits messages. Arranges for specimen transport.
Transcribes physician orders. Enters orders into entry system according to standard procedure. Utilizes down time procedures when indicated.
Duplicates reports, mails and distributes same. Prepares and maintains patient charts and kardexes. Assembles medical records. Files reports and other documents such as laboratory and radiology reports and other information in appropriate part of medical records. Charts temperatures, pulses, blood pressures, weights and respiration. Prepares diet sheets. Ensures completeness of charts and chart documents. Collates medical records according to standard procedure. Assists physician or others in procuring medical records.
Schedules patients for consults and diagnostic and therapeutic services. Ensures appropriate transportation to scheduled appointments utilizing services of ancillary departments. Ensures preparation of charts, rooms, ambulances and other services as required or directed.
Obtains past medical records, prepares transfer and discharge charts, prepares documents to accompany departing patients, and arranges patient transportation.
Maintains censuses with admissions, transfers and discharges.
Arranges admission, transfer, discharge for patients.
Enters, maintains, and retrieves computer information. Orders and maintains equipment and supplies. Maintains work area in neat and orderly fashion.
Maintains unit log as necessary. May be required to provide supply and dispatch services.
Complies with established departmental policies, procedures and objectives.
Attends variety of meetings, conferences, seminars as required or directed.
Demonstrates use of Quality Improvement in daily operations.
Complies with all health and safety regulations and requirements.
Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
Maintains, regular, reliable, and predictable attendance.
Performs other similar and related duties as required or directed.