Unit Secretary
Golden State Orthopedics and Spine•Los Gatos, CA
•$23 - $25
About The Position
The Unit Secretary supports the administrative and operational functions of the clinic. Duties include triaging phone calls, handling authorizations and patient forms, administering insurance information, performing clinical support duties, and serving as a back-up receptionist or clinical assistant. The role also assists clinic staff, patients, and physicians with day-to-day administrative and operational needs.
Requirements
- High school diploma or GED certificate.
- Good communication skills and ability to multitask.
- Use universal precautions, safe workplace practices, and confidentiality methods appropriately.
- Effectively share information with parents and families.
- Physical ability to perform varied activities, including prolonged sitting, walking, stooping, lifting, bending, and reaching.
- Vision at approximately 20 inches or less, or correctable to that level, for working with small objects or reading small print.
- Ability to lift up to 30 pounds regularly or occasionally.
Nice To Haves
- One year of experience in a medical office is preferred.
Responsibilities
- Assist clinic staff with administrative duties and tasking.
- Answer and triage phone calls for the clinic team.
- Provide patients with appropriate answers to clinical questions and concerns.
- Assist patients with EDD and other required forms.
- Create RFAs for Workers’ Compensation patients and follow up on authorizations and approvals.
- Instruct patients regarding applicable surgical and diagnostic procedures.
- Enter patient information into the EMR, including demographic information, work status, and disability.
- Verify insurance information and assist with authorizing visits, referrals, procedures, and diagnostics.
- Collect payments for HA/PRP procedures, explain the practice’s financial policy, and post payments into the computer system.
- Prepare and organize daily charts, ensuring necessary paperwork, referrals, and authorizations are present.
- Assist the physician with clinic supplies and procedures.
- Clean and stock exam rooms as needed.
- Assist with transportation requests for non-ambulatory patients.
- Serve as a back-up receptionist or clinical assistant.
Benefits
- Full coverage for Employee PPO Medical insurance.
- 401k and Profit-Sharing Program.
- Paid vacation, floating holidays, regular holidays, and sick time.
- Employee Discount Programs.
- Internal Mobility.
- Collaborative and friendly work environment.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
