Unit Secretary

Mary Free Bed Rehabilitation Hospital•Grand Rapids, MI

20h•Onsite

About The Position

We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership to clinicians and care providers. Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care. The Unit Secretary has the role of providing various administrative and patient facing duties in the rehabilitation hospital. Unit secretaries interact with mulit-professional departments to coordinate the care of admitted patients. Acts as a liaison between hospitals, clinical staff, providers, and patients to process referrals and consultations. The unit secretary is first line communication for all incoming calls to the nursing units, admits and discharges patients from the electronic medical record, and keeps organized details for appointments and transfers of patients.

Requirements

Minimum of 2 years college experience or equivalent years of experience in administrative work.
Computer experience with high accuracy level of data entry
Excellent telephone and customer service skills
Outstanding organizational, interpersonal communication and overall customer service skills.
Ability to perform in a high paced environment with a positive attitude and interact with professional staff in an appropriate manner.
Working knowledge of Microsoft Word, Outlook email, Excel, medical EMR and basic knowledge of PC applications.

Nice To Haves

Associate degree in health-related field
Knowledge of medical terminology and clinical rehabilitation.

Responsibilities

Communicates and exchanges information in a timely manner with employees from departments in acute care hospitals that provide services for Mary Free Bed patients.
Completes applicable physician orders and requests from the nursing staff and communicates according to policy or department processes.
Confers with the responsible RN to schedule patient activities and tests
Maintains appropriate lists for nursing and physicians with updated information.
Answers telephones, takes messages, and communicates messages to the appropriate person
Performs clerical functions such as admissions, discharges, and transfers of patients according to policies and processes.
Monitors supply levels, and orders office supplies and equipment as needed.
Receives and places items in proper storage areas.
Competently and professionally manage multiple communication systems simultaneously, including answering and triaging incoming calls using mulit-line phone system, internal communication with staff, monitor email, and face-to-face requests from staff, patients, and families.
Responsible for orientation and training of new employees.
Complete all required training and competency assessments prior to the posted deadlines.
Performs assignments as directed by management and provides input on new services or revisions to new/existing policies and procedures as appropriate.
Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members.
Consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.
Contribute by identifying problems and seeking solutions.
Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.