Unit Secretary – Specialty Clinic

Cedar County Memorial Hospital•El Dorado Springs, MO

28d•Onsite

About The Position

The Unit Secretary serves as the central administrative support person for CCMH Specialty clinic, facilitating efficient daily operations while promoting a positive, professional image for patients, families, staff, and visitors. This position is responsible for clerical coordination, patient scheduling, medical record management, communication support, and assisting providers with non-clinical workflow needs. The Unit Secretary ensures confidentiality, accuracy, and efficiency in all processes while supporting a collaborative, patient-centered environment.

Requirements

High School Diploma or GED required
Proficiency with EMR systems
Knowledge of medical terminology
Proficiency with standard office equipment
Strong organizational and interpersonal skills
Ability to manage multiple priorities simultaneously

Nice To Haves

Minimum 2–3 years clerical or medical office experience preferred
Prior experience in a healthcare setting preferred

Responsibilities

Greets patients and visitors in a professional and courteous manner
Answer and directs telephone calls promptly and professionally
Schedules for new and follow-up appointments
Confirms appointments and communicate scheduling changes
Maintains orderly patient flow throughout the clinic day
Assists with patient registration and demographic updates
Collects and verifies insurance and contact information
Communicates patient concerns or urgent needs to appropriate staff
Prepares and organizes patient charts prior to visits
Ensures documentation meets established standards, policies, and protocols
Files, scans, and indexes documents within the Electronic Medical Record (EMR) system
Maintains confidentiality of all Protected Health Information (PHI) in accordance with HIPAA regulations
Processes release of information requests according to policy
Ensure charts are complete and properly closed following visits
Enters provider orders into EMR accurately and timely
Submits referrals to specialists, ancillary departments, and outside facilities
Assists with insurance pre-authorizations for tests, imaging, and procedures
Tracks pending referrals and test results
Obtains outside medical records as requested by providers
Communicates results and instructions to patients as directed by provider
Assists providers with clerical needs during clinic sessions
Maintains office supplies and coordinates reordering
Assists with coordination of clinic forms and paperwork
Supports clinic billing staff with documentation follow-up when needed
Participate in quality improvement and process improvement initiatives
Maintains a clean, organized, and safe workstation
Demonstrates respectful, effective communication with patients and coworkers
Works collaboratively in a small-team rural environment
Utilizes appropriate chain of command for issue resolution
Attend staff meetings as required
Assists with orientation of new staff as directed
Supports cross-training efforts to maintain clinic continuity
Completes annual competencies and required training
Meets dress code standards and wears facility identification
Reports to work on time and as scheduled
Always maintains confidentiality and ethical conduct
Represents the clinic in a professional and positive manner
Performs other duties as assigned by supervisor or leadership within scope of training
Assists with special projects and community outreach activities as needed