Unit Secretary - Oncology Full Time Day Shift

Ochsner Health • New Orleans, LA

2d • Onsite

About The Position

This job performs many functions which support patient care and the department. Handles admit/discharge/transfer functions, manages reservation and processing activities, manages phones and call bells, and refers requests from patients, family, and staff to the appropriate personnel. This job plays an important role in enhancing the patient experience by ensuring follow up to patient requests and needs in a timely fashion.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at Ochsner's discretion.

Requirements

• High School diploma or equivalent
• Must have computer skills and dexterity required for data entry and retrieval of patient information.
• Must be proficient with Windows-style applications and keyboard.
• Excellent verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.

Nice To Haves

• Experience in the medical/healthcare industry
• Certification in Basic Life Support (BLS) from the American Heart Association

Responsibilities

• Schedules procedures and tests with ancillary departments to provide timely and coordinated completion.
• Organizes a manual patient medical record upon admission and maintains the manual medical record throughout the patient’s stay.
• Assures that any manual forms left in the chart after patient discharge are scanned and/or sent to the HIM department in a timely fashion.
• Admits patients in system when they arrive on the units, processes changes in location, discharges and transfers.
• Maintains scripting with patients and call bell requests-clarifying their request, contacting the correct person, and providing time frame for response to request.
• Utilizes Epic generated reports to assist Nursing management in maintaining appropriate supply levels.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
• Complies with the Ochsner Health System Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

Benefits

• Ochsner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED