Unit Sec Equipment Tech - NICU - Full Time Nights

Hackensack Meridian Health•Neptune Township, NJ

152d•$19

About The Position

The Unit Secretary Equipment Tech acts as a patient experience ambassador for patients, families, visitors, and physicians, welcoming them and explaining hospital and unit policies and procedures while addressing or escalating concerns for service recovery. The role provides clerical support to the unit and Nurse Manager and maintains equipment within the high-risk nursery. The position supports daily unit operations by coordinating equipment and supplies, conducting audits, maintaining inventory, assisting nursing staff, and liaising with Bio Med, Sterile Processing, Materials Management, and Plant Operations. It also performs clerical tasks such as maintaining forms and office supplies, managing POLST and advanced directive documents, preparing admission and transport paperwork, and supporting newborn screening workflows.

Requirements

High school diploma or equivalent.
Proficient computer skills, including Microsoft Office and Google Suite platforms.
Strong organizational skills and attention to detail to facilitate information, manage multiple tasks, and accurately complete required procedures.
Excellent written and verbal communication skills.

Nice To Haves

Two years of experience in front desk, reception, or customer service.
Proficiency in a second language.

Responsibilities

Represent the unit and Hackensack Meridian Health as a Patient Experience Ambassador.
Secure and label patient belongings.
Answer the telephone courteously and professionally.
Greet visitors and provide directions and assistance.
Answer call bells and assist with non-clinical requests.
Complete hand-washing audits.
Assist with FaceTime calls to family and obtaining language-line services.
Interact with nurses, physicians, and the operations manager to resolve equipment issues.
Perform daily, weekly, and monthly audits of assigned equipment and patient rooms.
Check assigned procedure-cart inventory and restock as needed.
Serve as liaison with Bio Med, Sterile Processing, Materials Management, and Plant Operations.
Promptly deliver and pick up equipment and supplies from Sterile Processing.
Track equipment sent for repair and routinely follow up.
Recognize and respond to opportunities to enhance patient satisfaction.
Stock personal protective equipment, blanket warmers, and gloves.
Round on the unit and report conditions and hazards in EPIC and Onelink.
Order rental beds and manage equipment sent out for service.
Assist nursing staff in obtaining equipment and supplies needed for patient care, including isolettes and phototherapy lights.
Assist nursing staff with washing patient-care items such as clothes, blankets, and chair inserts.
Maintain and order office supplies and forms.
Fax and manage advanced directive and POLST documents.
Maintain charts, including preparing admission and transport paperwork.
Assist with preparation and distribution of PKU newborn screenings and results.
Distribute medications sent by tube to the RN.
Run items to the lab, blood bank, and pharmacy.
Perform other assigned duties and projects and adhere to HMH organizational competencies and standards of behavior.