Unit Matcher

Abode•San Leandro, CA

12h•Onsite

About The Position

The Unit Matcher is responsible for connecting participants to appropriate housing opportunities in the inventory database in a manner that reflects participant needs and preferences to the greatest degree possible. The Unit Matcher also works in close partnership with the program team to ensure that the opportunities in the inventory reflect live-time information about participant preferences, geographic coverage, and other program objectives. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with! Abode Services regularly recognizes employees’ efforts, seeks employees’ input, and cares for employees as people with lives outside of work. We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.

Requirements

High school diploma or equivalent (GED) required.
1 year of experience working in the housing field or social services field
Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.

Responsibilities

Participate in meetings with program participants and their assigned Housing Navigators to identify the housing opportunities in Abode’s inventory that best match their needs and preferences.
Support participants and their Housing Navigator with understanding how the housing placement process works, what to expect, and who will be supporting them through the process.
In partnership with Housing Navigators, engage in reality-based coaching about housing opportunities and the types of units/neighborhoods/amenities that are likely to be available through the program.
Use reports to complete “matches” between participants and the units they will be considering, including: Assigning the unit to the participant so that they are the only person viewing the unit at that time.
Alerting the unit’s Housing Specialist to schedule a viewing time.
Updating the participant and unit information to reflect decisions, e.g., when a unit will be viewed.
Providing additional unit options if the first or second options are not accepted.
Follow up with Housing Specialists and Housing Navigators to ensure that information about inventory is updated (e.g., accepted units are removed from available inventory, rejected units are returned to available inventory, etc.)
Ensure that participants are connected to viable housing options and track the number of viable options that each household receives to ensure that it does not exceed program requirements.
Provide weekly reports to Housing Specialists and Managers regarding units available in the inventory.
Work collaboratively with both the Real Estate team and the Housing Specialists to share information about which units are in greatest demand, and so that they can ensure that the inventory reflects participant needs, geographic coverage, and other needs.
Regular data entry in Salesforce database and maintain file compliance and participate in regular file audits.
Ensure that all regulatory agreements, contracts, and fair housing laws are met as they relate to housing.
Other duties as assigned.