Unit Manager, Technical training

Intact FC • Dieppe, NB

3d • Hybrid

About The Position

We are looking for a Unit Manager, Technical training to join our growing national Claims Learning& Development team. Reporting to the Director, National Claims L&D, you will play a key role in the performance and engagement of a team of trainers responsible for delivering technical training and supporting new Claims employees. As a leader, you will work closely with all managers of the National Claims L&D team, and contribute to technical excellence and development of Claims teams’ capabilities, while taking into account the operational realities of Quebec and Atlantic.

Requirements

• Minimum 4–5 years of management experience, with demonstrated ability to motivate, coach, and develop a team.
• Strong understanding of Claims operational realities in Quebec and Atlantic, including processes, practices, and on-the-ground challenges.
• A people-first leadership approach: you support the team with empathy, develop your people (coaching, development plans), and recognize contributions. You also provide clear feedback and address more sensitive situations quickly and respectfully.
• Experience in technical training, including delivery and facilitation in virtual and/or hybrid environments.
• Strong planning, organization, and logistics skills: you manage capacity, meet deadlines, and take ownership of results, even in an evolving context.
• Strong customer and quality focus: you ensure training facilitation is clear, useful, and aligned with operational realities to deliver an exceptional onboarding experience for new employees.
• Curiosity and continuous improvement mindset: you challenge the status quo, identify simplification opportunities, and optimize the learner experience through feedback and data.
• Collaboration and influence: you work effectively with Operations and national L&D partners to align messaging and advance initiatives.
• Comfort with digital tools and learning ecosystems (e.g., LMS/LXP, SharePoint, virtual classroom platforms, content design and development tools).
• Bilingualism (French/English) is required. Need to interact on a regular basis with colleagues across the country.

Responsibilities

• Lead, support, and develop a team of trainers in an inclusive, motivating, and highly collaborative environment (planning, coaching, feedback, performance, skills development).
• Foster a culture of collaboration, continuous improvement, and customer/quality focus in the learning experience.
• Ensure optimal use of team capacity and contribute to priority planning.
• Lead the rollout and evolution of onboarding and technical training pathways for new Claims hires, in partnership with other members of the national Learning & Development team.
• Collaborate with other members of the national L&D team (Strategy, Content Creation, enablement, and other trainer teams) to ensure national consistency in approaches, while incorporating Quebec- or Atlantic-specific requirements when needed.
• Build and implement performance indicators (KPIs, surveys, manager/learner feedback, dashboards) to continuously measure and improve training effectiveness, pathway quality, and the learner experience (relevance, engagement, satisfaction, on-the-job transfer).
• Contribute to training projects (updates, adjustments, pilots, rollouts) by applying facilitation best practices.

Benefits

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
• Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 12%
• Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
• Pension offerings provide flexibility and long-term security for our employees beyond their careers.
• Defined benefit pension plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed