Unit Manager, Recovery Solutions

Concora Credit Inc.•Akron, OH

About The Position

As our Recovery Solutions Unit Manager, you’ll help drive Concora Credit’s Mission to enable customers to Do More with Credit – every single day. The impact you’ll have at Concora Credit: You’ll lead a team of Recovery Specialists responsible for helping customers resolve delinquent accounts while maintaining compliance with company policies and regulatory requirements. This role provides day-to-day leadership, coaching, and performance management to ensure Team Members deliver strong results while providing a positive customer experience. You’ll be responsible for driving operational excellence through effective workforce management, performance monitoring, quality oversight, and continuous process improvement. You will develop talent, foster a culture of accountability and engagement, and use data-driven insights to identify opportunities that improve efficiency, customer outcomes, and overall departmental performance. We hire people, not positions. That's because, at Concora Credit, we put people first, including our customers, partners, and Team Members. Concora Credit is guided by a single purpose: to help non-prime customers do more with credit. Today, we have helped millions of customers access credit. Our industry leadership, resilience, and willingness to adapt ensure we can help our partners responsibly say yes to millions more. As a company grounded in entrepreneurship, we're looking to expand our team and are looking for people who foster innovation, strive to make an impact, and want to Do More! We’re an established company with over 20 years of experience, but now we’re taking things to the next level. We're seeking someone who wants to impact the business and play a pivotal role in leading the charge for change.

Requirements

1 to 2 years of management experience.
Strong interpersonal, oral and written communication skills.
Demonstrated ability to build and maintain collaborative relationships with peers and management.
Strong organizational skills, attention to detail, ability to problem solve, multi-task and prioritize.
Must be proficient in Microsoft Excel and Microsoft Word.
Must maintain a high level of professionalism and confidentiality at all times, in all situations.
Ability to work independently with little direct supervision.

Responsibilities

Lead, coach, and develop a team of Recovery Specialists to achieve individual and departmental performance goals.
Conduct regular performance discussions and coaching sessions.
Monitor key performance indicators, identify trends, and implement action plans to improve results.
Ensure adherence to company policies, regulatory requirements, and quality standards.
Foster a culture of accountability, collaboration, recognition, and continuous improvement.
Analyze operational data to identify opportunities for process improvement and increased efficiency.
Manage employee engagement, attendance, performance, and talent development.
Support organizational change initiatives and help drive adoption of new processes, technologies, and operational strategies.

Benefits

Medical, Dental and Vision insurance for you and your family
Paid Time Off (PTO)
6 company-observed paid holidays, plus 3 paid floating holidays
401k (after 90 days) plus employer match up to 4%
Pet Insurance for your furry family members
Wellness perks including onsite fitness equipment at both locations, EAP, and access to the Headspace App
Tuition Reimbursement
Flexible Spending Accounts
Life and AD&D Insurance
Company paid Long-Term Disability and voluntary Short-Term Disability