Unit Manager, Physical Damage

CAA Club Group • Sherbrooke, NS

7d • Remote

About The Position

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion! At CCG, we are committed to delivering an exceptional Associate experience.

Reporting to the Manager, Claims the Unit Manger, Claims Auto PD will oversee a team of adjusters on personal policies.

Requirements

• Post-secondary education, or equivalent industry experience
• A minimum of 3-5 years of claims handling experience; handling complex files
• Active provincial licensing as required
• A minimum of 2 year of leadership experience
• Relevant and progressive claims experience, inclusive of technical and coverage issues, management / resolution.
• Working knowledge of the OAP 1 and Insurance Act and other legislation governing property and casualty insurance claims.
• Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues.
• Excellent communication skills, both written and verbal

Nice To Haves

• Fluent in English and French would be an asset

Responsibilities

• Lead, manage and develop claim associates to maximize full performance potential
• Provide coaching on claims technical skills and strategic direction on claims handling
• Ensure adherence to corporate reserving practices
• Ensure equitable distribution of claims within the team
• Conducts regular feedback discussions with associates regarding training needs, development plans, execution of plans, and performance results
• Encourages continuous learning within the team
• Creates and delivers performance reviews along with action plans to manage performance
• Delivers exceptional customer service, internally and externally

Benefits

• Work-life harmony with access to an award-winning holistic wellness program
• Continuous learning through our robust corporate curriculum and education reimbursement program
• Incredible rewards, travel incentives, and product and service discounts
• Pay-for-performance and best-in-class recognition programs
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree