Auto Physical Damage Claim Adjuster
About The Position
Merchants Insurance Group is seeking an Auto Physical Damage Claim Adjuster (APD) to join their Corporate Claims team in Buffalo, New York. This role focuses on Auto Physical Damage claims and involves extensive interaction with internal colleagues, policyholders, agents, attorneys, appraisers, auto repair facilities, and various claim-related service providers. The company is recognized for its strong performance and positive work environment, being named a Best Place to Work and receiving other accolades. Merchants offers a Hybrid work schedule, requiring two full days per week in the office with the flexibility to work remotely or in the office for the remaining days, promoting a flexible work schedule while maintaining team connection.
Requirements
- A 4-year degree or equivalent work-related experience.
- Minimum of 1 year of experience in handling coverage and liability investigations for auto physical damage claims.
- Computer experience including Microsoft office experience.
- Excellent customer service skills.
- Must obtain any required State licensing within 6 months of hire.
Nice To Haves
- Total Loss experience is a plus.
- ImageRight knowledge is a plus.
- Professional designations or working towards industry specific designations are a plus.
Responsibilities
- Cultivating relationships with claims and other internal staff, policyholders, attorneys, agents and a variety of service providers and experts all while working towards achieving the most optimal outcomes for Merchants and our policyholders.
- Providing a high level of customer service while managing a portfolio of Auto Physical damage claims.
- Conducting and directing timely and quality claim investigations, evaluations and equitable settlements of all assigned claims.
- Ensuring timely and accurate reserves consistent with established reserving philosophy and practices.
Benefits
- Welcoming and positive work environment.
- Colleague Appreciation events.
- Flexible work arrangements, including flex scheduling and summer hours.
- Hybrid work schedule.
- Competitive pay scale.
- Generous paid time off package.
- Health, Dental, Vision, Life Insurance, Short Term Disability,
- 401(k) employer match amount is 100% up to 6% of your annual contributions.
- Outstanding company bonus program.
- Tuition Reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
