Unit Manager, Inbound Collections

TrueML•Lenexa, KS

11d•$65,000 - $75,000•Onsite

About The Position

As the Unit Manager, Collections in Lenexa, you will be a cornerstone of our operational transformation. You aren’t just stepping into a management seat; you are the architect of our first Sentry collections team in Kansas. Your mission is to build, stabilize, and lead a high-performing team of ~16 specialists through a period of exciting growth. We are looking for a hands-on coach who thrives in the "center of the action," someone who can foster a winning culture while delivering the results that fuel our mission to humanize financial recovery.

Requirements

3+ years of experience in collections or call center leadership
At least 1–2 years of direct people management experience
Deep understanding of collections math and negotiation strategies
Ability to stay composed and motivated during periods of growth and transition
Ability to keep a team focused and engaged when the playbook is evolving
Ability to distill high-level operational goals into actionable daily tasks for your team
Analytical mindset to find the root cause of performance dips or logic errors and the grit to implement a fix immediately

Responsibilities

Lead the charge in launching our Lenexa site, ensuring a seamless transition and establishing a high bar for performance from day one.
Own the development of your team. You’ll spend your time on the floor providing real-time feedback, reinforcing elite negotiation techniques, and helping your specialists maximize every opportunity to collect.
Take full accountability for team KPIs, including dollars collected, conversion rates, and quality standards. You won't just track metrics; you’ll analyze trends and take immediate action to improve them.
Manage the daily engine of your unit—from scheduling and attendance to productivity and compliance—ensuring we stay lean, efficient, and FDCPA-ready.
Act as the primary communicator for your team, providing clarity and maintaining high engagement as we evolve our systems and workflows.
Collaborate with Workforce Management, Training, and Operations leadership to ensure your team is staffed, trained, and ready to win.
Ensure that every interaction on your team meets our rigorous standards for empathy and ethical recovery, protecting both the consumer and the business.