Collections Manager

ASTS Management, LLC•Enterprise, NV

21h

About The Position

We are looking for an innovative, open, can-do, and motivating leader to drive our vision and strategic priorities. In this role, you will create strategies to develop and enhance portfolio profitability, manage processes that support operational efficiency, and lead a successful Collections department. The Consumer Debt Collections Manager manages the collections staff, provides tracking and reporting on the collection team results, and takes escalated calls and assists with guest accounts requiring special handling.

Requirements

Managerial experience: 1 year (Required)
Collections experience: 3 years (Required)
Ability to understand and follow both oral and written directions.
Knowledge and usage of correct business English and office practices.
Ability to communicate effectively with others.
Ability to analyze and resolve problems.
Ability to maintain effective working relationships.
Ability to interact successfully with internal and external customers.
Attention to detail.
Computer proficiency in Microsoft Word, Excel and Outlook.
Understand how to develop and implement business strategies.
Ability to interpret and create policies, procedures and manuals.
Excellent customer service skills.
Proficient in time management; the ability to organize and manage multiple priorities.
Ability to take initiative and effectively adapt to changes.
Able to establish and maintain a cooperative working relation.
Ability to interpret and create spreadsheets.
Able to use sound judgment; work independently, with minimal supervision.
Strong analytical and problem solving skills.
Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
Performs well with frequent interruptions and/or distractions.
Intermediate math skills.

Responsibilities

Direct the roadmap, budget, and delivery systems for our collections and recovery processes.
Partner with complimentary departments to oversee development, deployment, and ongoing validation of evolving collections and recovery strategies.
Discover new frontiers to develop and implement effective customer contact strategies, while ensuring quality and adherence to all policies and practices.
Direct strategy, planning, and execution of teams by setting goals and prioritizing objectives and results.
Hire, train, coach, and develop teams for success.
Collects delinquent customer accounts.
Calculates monthly bonuses for review by accounting and processing by payroll.
Adheres to the Fair Debt Collection Practices Act (FDCPA) and PCI regulations at all times.
Distributes declined payments, returned checks, and special handling accounts to team members.
Performs Quality Control functions including monitoring phone calls and reviewing account activity.
Manages escalated calls when a matter requiring manager assistance arises.
Documents all interactions with owners in account comments to include payment arrangement details and such.
Approves time off requests and schedule changes for team members. Issues payroll approval as needed.
Completes all required Company trainings and compliance courses as assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.