Unit Manager, Commercial Lines Auto

Intact FC • Dartmouth, NS

3d • CA$94,200 - CA$115,200 • Hybrid

About The Position

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us. Pay at Intact is about much more than just salary. Flexible work arrangements and a hybrid work model Possibility to purchase up to 5 extra days off per year Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life) Salary range (but not limited to): 94,200 - 115,200 Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 12% As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares. Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan. Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well. About the role We're looking for a Unit Manager to join our Auto Underwriting Team! This full-time permanent role requires a minimum of three (3) days per week working from the Dartmouth, NS office. Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team. We are an equal opportunity employer At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives. We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community. As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today. We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs. Learn more about our recruitment process and your candidate journey here. Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility. If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

Requirements

• Minimum 5 to 7 years of experience in Coaching and Staff Development required
• Skilled in leading and driving change
• Proven ability to foster engagement and trust by promoting open communication, collaboration, and a supportive high-performing team environment
• Demonstrates Leadership Success Factors
• Experience in Commercial Lines is a valuable asset
• Comfort with handling performance conversations and navigating sensitive issues
• Strong proven leadership skills
• Excellent communication and interpersonal skills across all levels of staff and brokers
• Outstanding organizational and time management skills for thriving in a fast-paced environment
• Strong analytical skills and high attention to detail
• No Canadian work experience required, but eligibility to work in Canada is necessary.

Nice To Haves

• Completion of or progress towards a Chartered Insurance Professional (CIP) designation is preferred

Responsibilities

• Provide consistent coaching, feedback, and support that builds skills and accountability, ensuring individual growth aligns with daily performance expectations and service outcomes.
• Set clear daily priorities; assign work and adjust staffing based on volume and needs.
• Monitor service levels, turnaround times, and workflow queues to ensure commitments are met.
• Support onboarding and training; partner with senior leaders on development plans.
• Maintain a positive, accountable team culture focused on service excellence.
• Establish and maintain service levels by organizing and/or monitoring workflow and setting priorities to ensure maximum efficiency and productivity.
• Develop, recommend, and implement leadership strategies, organizational structure, and processes/technology improvement initiatives
• Provide effective leadership by continuously keeping staff informed on changes/results and share responsibility for the overall performance, productivity and engagement of team members.
• Audit policies to ensure adherence to company standards.
• Communicate on a regular basis with the commercial managers in key brokerage offices on accounts, plans, and/or results.
• Develop and manages effective working relationships with brokers, staff, and other departments.
• Establish and maintain service levels by organizing and/or monitoring workflow and setting priorities to ensure maximum efficiency and productivity.
• Assists with the development of the unit's expense budget.

Benefits

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more
• Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 12%
• Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
• Pension offerings provide flexibility and long-term security for our employees beyond their careers.
• Opportunity to receive guaranteed income for life via our defined benefit pension plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed