Unit Manager Bodily Injury

CAA Club Group • Mississauga, ON

4d • Hybrid

About The Position

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
At CCG, we are committed to delivering an exceptional Associate experience. We offer:
• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.
Join our growing team where everyone belongs!

Requirements

• Post-secondary education or equivalent industry experience
• A minimum of 5 years of claims handling experience; handling complex files
• A minimum of 2 years of leadership experience
• Relevant and progressive claims experience, inclusive of technical and coverage issues, management /resolution.
• Working knowledge of legislation governing property and casualty insurance claims.
• Familiarity with established and recent case law
• Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues
• Strong working knowledge of Microsoft Office Suite (MS Word, MS Excel, Outlook)
• Progressive experience in training / mentoring / coaching using a variety of approaches

Responsibilities

• Lead, manage and develop claim associates to maximize full performance potential
• Provide coaching on claims technical skills and strategic direction on claims handling
• Oversight of consistent reserving practices in accordance with reserving philosophy
• Assist with review and preparation of large loss reports
• Ensure adherence to Regulatory requirements
• Manage distribution of workload and monitor capacity and resourcing
• Conducts regular feedback discussions with associates regarding training needs, development plans, execution of plans, and performance results
• Encourages continuous learning within the team
• Creates and delivers performance reviews along with action plans to manage performance
• Delivers exceptional customer service, internally and externally

Benefits

• Work-life harmony with access to an award-winning holistic wellness program
• Continuous learning through our robust corporate curriculum and education reimbursement program
• Incredible rewards, travel incentives, and product and service discounts
• Pay-for-performance and best-in-class recognition programs
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree