Unit Facilitator - Per Diem

Trinity Health • Philadelphia, PA

2d • Onsite

About The Position

The Unit Facilitator serves as a Hospitality/Service Excellence Ambassador, responsible for greeting and directing patients, visitors, and hospital personnel. This role actively participates in unit-specific initiatives to enhance patient, colleague, and physician satisfaction scores. The Unit Facilitator also handles phone calls, assists with the admission process by ensuring rooms are ready for incoming patients, and participates in Service Excellence Committee meetings as needed.

Requirements

• Ability to greet and direct patients, visitors, and hospital personnel.
• Ability to participate in efforts to improve patient, colleague, and physician satisfaction.
• Ability to answer phones and direct calls or take messages.
• Ability to assist with patient admissions and room readiness.
• Ability to participate in patient rounding.
• Ability to answer call bells promptly.
• Ability to assist patients with dietary selections.
• Ability to distribute ice and water.
• Ability to perform 1:1 patient observation.
• Ability to receive and respond to requests from various stakeholders.
• Ability to page and locate physicians and personnel.
• Ability to notify RN of patient transport for OR or tests.
• Ability to inform RN of "stat" orders.
• Ability to participate in new colleague orientation.
• Ability to participate in report and hand-off processes.
• Ability to check and manage fax machines and reports.
• Ability to manage written, verbal, and electronic communication.
• Ability to facilitate patient discharges.
• Ability to facilitate transportation services.
• Ability to assemble and maintain patient charts.
• Ability to review charts for accuracy and completeness.
• Ability to file labs and reports.
• Ability to initiate universal forms during computer downtime.
• Ability to print forms from FormsFast.
• Ability to check for and add progress notes to charts.
• Ability to obtain and store past medical records.
• Ability to verify patient information on face sheets.
• Ability to verify observation status patient records.
• Ability to generate Meditech reports.
• Ability to monitor consult orders and document notifications.
• Ability to copy and submit restraint sheets.

Responsibilities

• Greets and directs patients, visitors, and hospital personnel.
• Participates in unit-specific efforts to improve patient, colleague, and physician satisfaction survey scores.
• Answers phone, directs callers appropriately or takes messages.
• Participates in Service Excellence Committee meetings as requested.
• Assists with the admission process, including inspecting patient rooms prior to arrival.
• Participates in patient rounding.
• Answers call bells in person.
• Assists patients in completing dietary selections.
• Distributes ice and water to patients.
• Performs 1:1 patient observation as assigned/needed.
• Receives and responds to requests from patients, colleagues, physicians, and families.
• Pages and/or locates physicians and other personnel.
• Notifies RN when a patient is called for OR or a test.
• Informs RN of "stat" orders immediately if notified by a physician.
• Participates in the orientation of new colleagues.
• Participates in the report and hand-off process with nursing staff.
• Checks fax machine for missed laboratory specimen reports and places them in the designated log book.
• Receives and/or reviews all written, verbal, and electronic communication and responds appropriately.
• Notifies appropriate physician or colleague of receipt of faxed communication and manages faxed information.
• Works collaboratively with Charge RN to facilitate patient discharges.
• Facilitates transportation services.
• Assembles and maintains patient charts in the prescribed order.
• Reviews charts for correct orders, correct charts, and necessary forms.
• Files labs and reports in the correct patient record.
• Initiates universal forms during computer down times.
• Prints appropriate forms from FormsFast.
• Checks for progress notes, prints, and adds them to the patient chart.
• Obtains and stores "past" medical records.
• Verifies primary care physician and patient’s home phone number with the patient and corrects the face sheet.
• Verifies that observation status patient records are housed in the appropriate observation chart.
• Generates Meditech reports as directed.
• Monitors for consult orders, contacts consultants, and documents notification.
• Copies restraint sheets daily and submits them to the Patient Care Manager.

Benefits

• Equal Opportunity Employer status
• Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed