Unit Facilitator - Per Diem

Trinity Health•Philadelphia, PA

12h•Onsite

About The Position

Unit Hospitality/Service Excellence Ambassador. Greets and directs patients, visitors and hospital personnel. Participates in unit-specific efforts to improve patient, colleague, and physician satisfaction survey scores. Answers phone, directs callers appropriately or takes message. Participates in Service Excellence Committee meetings as requested. Assists with the admission process as designated by the Patient Care Manager, including inspecting patient’s room prior to arrival to ensure that it is ready for patient. Participates in patient rounding as directed. Answers call bells in person. Assists patients in completing dietary selections. Distributes ice and water to patients as directed. Performs 1:1 patient observation as assigned/needed within a specific area of care provision. Receives requests from patients, colleagues, physicians, families, etc. and responds appropriately. (Contact nursing staff; seek assistance from other colleagues, utilizing Charge Nurse, Clinical Care Supervisor, or Patient Care Manager as appropriate). Pages and/or locates physicians and other personnel upon request. Notifies RN when patient is called for OR or test. Informs RN of "stat" orders immediately if/when notified by physician. Participates in the orientation of new colleagues as directed by the Patient Care Manager or Educator. Participates in the report and hand-off process with nursing staff obtaining periodic updates throughout the day. Checks fax machine for missed laboratory specimen reports and places them in designated log book. Receives and/or reviews all written, verbal and electronic communication posted, and responds appropriately, including following new procedures and protocols. Notifies appropriate physician or colleague of receipt of faxed communication. Manage and facilitates faxed information as needed. Works collaboratively with Charge RN to facilitate patient discharges as requested. Facilitates transportation services (such as van services). Assembles and maintains patient charts in the prescribed order per chart order throughout the hospital stay. Reviews chart for: - Correct order - Correct chart - Forms from Formsfast. Files labs and reports in the correct patient record. Initiates universal forms during computer down times. Prints appropriate forms from FormsFast such as consult sheets and pre-op checklists. Checks for progress notes, prints, and adds to patient chart as necessary. Obtains and stores "past" medical records per Medical Record Standard. Verifies name of primary care physician and patient’s home phone number with the patient, and corrects on face sheet as necessary. Initials face sheet once information is verified or corrected. Verifies that observation status patient records are housed in the appropriate observation chart. Generates Meditech reports as directed by Patient Care Manager. Monitors for consult orders, contacts consultants, and documents notification of consult. Copies restraint sheets daily and submit to Patient Care Manager. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Requirements

Ability to greet and direct patients, visitors and hospital personnel.
Ability to participate in unit-specific efforts to improve patient, colleague, and physician satisfaction survey scores.
Ability to answer phone, direct callers appropriately or take message.
Ability to participate in Service Excellence Committee meetings as requested.
Ability to assist with the admission process as designated by the Patient Care Manager, including inspecting patient’s room prior to arrival to ensure that it is ready for patient.
Ability to participate in patient rounding as directed.
Ability to answer call bells in person.
Ability to assist patients in completing dietary selections.
Ability to distribute ice and water to patients as directed.
Ability to perform 1:1 patient observation as assigned/needed within a specific area of care provision.
Ability to receive requests from patients, colleagues, physicians, families, etc. and respond appropriately.
Ability to page and/or locate physicians and other personnel upon request.
Ability to notify RN when patient is called for OR or test.
Ability to inform RN of "stat" orders immediately if/when notified by physician.
Ability to participate in the orientation of new colleagues as directed by the Patient Care Manager or Educator.
Ability to participate in the report and hand-off process with nursing staff obtaining periodic updates throughout the day.
Ability to check fax machine for missed laboratory specimen reports and place them in designated log book.
Ability to receive and/or review all written, verbal and electronic communication posted, and respond appropriately, including following new procedures and protocols.
Ability to notify appropriate physician or colleague of receipt of faxed communication.
Ability to manage and facilitate faxed information as needed.
Ability to work collaboratively with Charge RN to facilitate patient discharges as requested.
Ability to facilitate transportation services (such as van services).
Ability to assemble and maintain patient charts in the prescribed order per chart order throughout the hospital stay.
Ability to review chart for correct order, correct chart, and forms from Formsfast.
Ability to file labs and reports in the correct patient record.
Ability to initiate universal forms during computer down times.
Ability to print appropriate forms from FormsFast such as consult sheets and pre-op checklists.
Ability to check for progress notes, print, and add to patient chart as necessary.
Ability to obtain and store "past" medical records per Medical Record Standard.
Ability to verify name of primary care physician and patient’s home phone number with the patient, and correct on face sheet as necessary. Initials face sheet once information is verified or corrected.
Ability to verify that observation status patient records are housed in the appropriate observation chart.
Ability to generate Meditech reports as directed by Patient Care Manager.
Ability to monitor for consult orders, contact consultants, and document notification of consult.
Ability to copy restraint sheets daily and submit to Patient Care Manager.

Responsibilities

Greets and directs patients, visitors and hospital personnel.
Participates in unit-specific efforts to improve patient, colleague, and physician satisfaction survey scores.
Answers phone, directs callers appropriately or takes message.
Participates in Service Excellence Committee meetings as requested.
Assists with the admission process as designated by the Patient Care Manager, including inspecting patient’s room prior to arrival to ensure that it is ready for patient.
Participates in patient rounding as directed.
Answers call bells in person.
Assists patients in completing dietary selections.
Distributes ice and water to patients as directed.
Performs 1:1 patient observation as assigned/needed within a specific area of care provision.
Receives requests from patients, colleagues, physicians, families, etc. and responds appropriately.
Pages and/or locates physicians and other personnel upon request.
Notifies RN when patient is called for OR or test.
Informs RN of "stat" orders immediately if/when notified by physician.
Participates in the orientation of new colleagues as directed by the Patient Care Manager or Educator.
Participates in the report and hand-off process with nursing staff obtaining periodic updates throughout the day.
Checks fax machine for missed laboratory specimen reports and places them in designated log book.
Receives and/or reviews all written, verbal and electronic communication posted, and responds appropriately, including following new procedures and protocols.
Notifies appropriate physician or colleague of receipt of faxed communication.
Manage and facilitates faxed information as needed.
Works collaboratively with Charge RN to facilitate patient discharges as requested.
Facilitates transportation services (such as van services).
Assembles and maintains patient charts in the prescribed order per chart order throughout the hospital stay.
Reviews chart for correct order, correct chart, and forms from Formsfast.
Files labs and reports in the correct patient record.
Initiates universal forms during computer down times.
Prints appropriate forms from FormsFast such as consult sheets and pre-op checklists.
Checks for progress notes, prints, and adds to patient chart as necessary.
Obtains and stores "past" medical records per Medical Record Standard.
Verifies name of primary care physician and patient’s home phone number with the patient, and corrects on face sheet as necessary. Initials face sheet once information is verified or corrected.
Verifies that observation status patient records are housed in the appropriate observation chart.
Generates Meditech reports as directed by Patient Care Manager.
Monitors for consult orders, contacts consultants, and documents notification of consult.
Copies restraint sheets daily and submit to Patient Care Manager.