Unit Coordinator Co-Op

Mass General Brigham•Somerville, MA

1d•$18 - $25•Onsite

About The Position

The Unit Coordinator Student Co-op supports the Mass General Brigham Patient Transfer and Access Center (PTAC), providing onsite administrative assistance to unit-based and hospital-wide clinicians and staff. The role serves as a liaison among outside hospital providers, local accepting providers, and PTAC nurses and coordinators. It involves organizing priorities, completing tasks on time, handling confidential patient information, and partnering with nursing to coordinate patient flow and communicate about admissions and transfers. The coordinator is expected to provide outstanding service in every customer interaction; specific duties may vary by department. This is a student co-op position scheduled from January through June, with 36–40 hours per week described in the posting. Work is fully onsite at Assembly Row in Somerville, Massachusetts. Available schedules include three 12-hour shifts, four 10-hour shifts, or five 8-hour shifts, with days and evenings available and scheduling flexible based on business needs and intern availability. The department prefers three 12-hour or four 10-hour shifts; weekend availability is preferred. Listed shifts include 3 p.m.–11:30 p.m. and 1 p.m.–9:30 p.m. The posting also identifies the employee type as per diem and the work shift as rotating.

Requirements

High school diploma or equivalent.
Currently enrolled in an undergraduate or graduate program.
Exceptional customer service abilities and organizational skills.
Exceptional time-management, prioritization, and organization abilities.
Computer skills, including Excel, Microsoft applications, Epic, Powerfoil image uploading, faxing, and printing.
Exceptional verbal and written communication skills and a positive attitude.
Ability to work in a fast-paced environment and adapt within the role’s scope to business needs.
Ability to work both in a team environment and autonomously, taking initiative toward common goals.

Nice To Haves

Enrollment in a relevant field of study is highly preferred.
Availability to work weekends is preferred by the department.

Responsibilities

Perform clerical and administrative coordinator duties to support the general administration of the PTAC unit.
Receive, prioritize, organize, and manage information at the central offices and throughout the unit.
Handle phone and email coordination duties to support unit effectiveness.
Enter accurate and timely information about admissions and received patient data into the electronic medical record, helping facilitate efficient patient throughput.
Contact ancillary service departments to obtain supporting documentation, test results, images, or other information needed for provider review.
Track patient transfer status and location.
Ensure patient information about arrivals or transfers is relayed to the appropriate facilities, providers, staff, or ancillary staff.
Partner with nursing to coordinate day-to-day patient flow and communicate with key participants about admissions and transfers.
Manage confidential patient information and provide outstanding service during customer interactions.