Unit Coordinator - ED Main Campus (Evenings)

Nationwide Children's Hospital•Columbus, OH

2d•Onsite

About The Position

This position is responsible for greeting and registering critical and trauma patients, answering telephone calls, scheduling appointments, and facilitating unit communication. The Unit Coordinator will also coordinate admissions paperwork and communications, contact on-call providers, and pull and file medical charts as needed. This role requires providing excellent customer service, maintaining open communication with all departments, and assisting with the shadowing and precepting of new employees. Additionally, the position involves ordering supplies to ensure sufficient stock for unit needs and accurately responding to and following up on all phone calls.

Requirements

High school graduate.
Demonstrated computer skills required with the ability to navigate most current technology systems.
Strong administrative skills required.
Excellent customer service and organizational skills.

Nice To Haves

Associates degree preferred.
One year of previous health care experience preferred.

Responsibilities

Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
Registers patients in critical care and trauma situations.
Obtains accurate patient information on registrations.
Establishes and maintains open communication with all departments and interacts with clinical staff in those areas.
Pages Providers as needed in the ED and follows up to assure callers are connected.
Assists in the shadowing and precepting of new employees.
Orders supplies and assures sufficient stock for unit needs.
Answers internal and external phone calls, assuring accurate response and follow up with each call.
Ability to multi-task within a stressful environment.