Unit Coordinator, NICU - Per diem, Rotating
About The Position
The Unit Coordinator supports the efficient daily operations of the Neonatal Intensive Care Unit (NICU) and Special Care Nursery by serving as a central resource for communication, coordination, and administrative support. This role partners closely with nurses and the interdisciplinary care team to coordinate patient admissions, transfers, and discharges; maintain accurate patient records; manage unit communications; and facilitate patient flow. As a primary point of contact for patients, families, visitors, and staff, the Unit Coordinator fosters a welcoming environment, ensures timely information exchange, and delivers exceptional customer service to support a seamless care experience.
Requirements
- High School diploma or GED required.
- 0-1 years related work experience required.
- Prior customer service experience.
- Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.
Nice To Haves
- Associate's degree preferred.
- Previous administrative experience in a healthcare setting.
Responsibilities
- Facilitates patient flow through the unit. Coordinates admissions with admitting, nursing staff and admission facilitator. Assists providers and ensures availability of needed supplies. Obtains and communicates information for requested tests and procedures. Coordinates registration process for established protocols.
- Answers patient call lights in a timely manner and responds within scope of role, following BIDMC Call Light Standards of Practice. Greets and directs patients, families, visitors and staff. Identifies self and provides informative, non-clinical information when requested by patients, families, staff or visitors.
- Utilizes all available information systems that support unit based operations such as provider order entry, bed tracking, nursing call system, as directed ensuring timeliness of response and accuracy of data input. Serves as a point person for resolution of IS issues.
- Maintains basic competency in trouble shooting printer/copier/fax issues. Ensures patients are properly charged for equipment, supplies and outside purchases. Coordinates special purchase for patient care needs (e.g. specialty beds). Ensures that all equipment in the unit is adequately maintained. Maintains equipment logs. Performs/monitors activities related to JCAHO.
- Manages the unit based patient valuable program. Investigates lost belongings, maintains tracking logs and provides detailed summary as requested. Reports unresolved losses to Operations Coordinator.
Benefits
- The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
