Unit Coordinator - Inpatient Psychiatry

Mass General Brigham•Boston, MA

1d•Onsite

About The Position

Blake 11 is a twenty-four-bed locked psychiatric unit that serves adults ages 18 and older. The inpatient service provides acute psychiatric care, diagnostic evaluations, and brief inpatient treatment. As a tertiary health care provider, Blake 11 accepts patients with diagnostically complex or treatment resistant disorders as well as patients with concomitant medical disease. Patients may be admitted to the unit 24 hours a day, seven days a week. The average length of stay is 7-10 days. This role provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors and the clinicians. The Unit Coordinator is expected to effectively organize priorities, complete tasks on time and to manage confidential patient information. This role is responsible for partnering with nursing to coordinate the day-to-day patient flow including communication to key players regarding patient admissions, discharges and transfers. The Unit Coordinator is also expected to provide outstanding services for every customer interaction. Actual job duties may vary by department. The Unit Coordinator performs clerical and other duties to assist in the general administration of the floor or unit. This role greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner. The Unit Coordinator receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit. This role schedules consultations, tests, procedures, and patient transport to other departments. The Unit Coordinator enters into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient throughout the unit. This role contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs. The Unit Coordinator may assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries. Duties may vary by department. The Unit Coordinator performs other duties as assigned and complies with all policies and standards.

Requirements

High School Diploma or Equivalent required
Administrative support experience 1-2 years required
Proficiency with office procedures and equipment, i.e., filing, copying, scanning, printing, and faxing.
Proficiency in MS Office.
Ability to proofread and edit written documents.
Ability to use the phone system.
Managing one's own time and the time of others.
Strong verbal & written communication skills.
Strong interpersonal, written, and oral skills.
Ability to use standard office equipment.
Familiarity with medical terminology.

Nice To Haves

Associate's Degree Related Field of Study preferred
Certified Health Unit Coordinator - National Association of Health Unit Coordinators (NAHUC) preferred

Responsibilities

Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors and the clinicians.
Expected to effectively organize priorities, complete tasks on time and to manage confidential patient information.
Responsible for partnering with nursing to coordinate the day-to-day patient flow including communication to key players regarding patient admissions, discharges and transfers.
Also expected to provide outstanding services for every customer interaction.
Performs clerical and other duties to assist in the general administration of the floor or unit.
Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner.
Receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit.
Schedules consultations, tests, procedures, and patient transport to other departments.
Enters into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient throughout the unit.
Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.
May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries.
Performs other duties as assigned
Complies with all policies and standards