Unit Coordinator-Imaging- Full Time
About The Position
St. Croix Health is seeking a full-time (1.0 FTE) team member to join our organization. This position is scheduled Monday- Friday 8:30am-5:00pm with no weekends. Rotating schedule of 10:00am-6:30pm every six weeks. The Imaging Unit Coordinator supports and manages appointments for diagnostic imaging services such as X-rays, MRIs, CT scans, and ultrasounds. This role involves communicating with patients, providers, and clinical staff to ensure accurate scheduling, proper preparation instructions, and efficient use of imaging resources. The position verifies patient information, insurance details, and exam requirements while maintaining a high level of customer service and attention to detail in a fast-paced healthcare environment.
Requirements
- High School diploma or equivalent
- One year of experience in customer service, patient registration, or another similar role in a healthcare setting (preferably diagnostic imaging)
- Medical Terminology knowledge is preferred
- Excellent communication and listening skills
- Demonstrated ability to work independently with little direction and manage multiple demands and priorities
- Time management and prioritizing multiple tasks
- Ability to think independently and make decisions as necessary
- Excellent customer service skills
Nice To Haves
- Two or more years of experience in a similar role preferred
Responsibilities
- Coordinates activities of Radiology to support provider and patient care staff.
- Serves as subject matter expert on exam preps, times, and requirements for all modalities within the imaging department
- Verify and enter accurate patient demographics, insurance information, and exam details in scheduling systems
- Manage inbound and outbound calls, addressing patient questions and resolving scheduling conflicts or changes
- Schedules exams appropriately.
- Schedule diagnostic imaging appointments (e.g., MRI, CT, X-ray, ultrasound) according to provider orders, clinical protocols, and resource availability
- Review provider orders for completeness and follow up on missing or unclear information prior to scheduling
- Provide patients with clear preparation instructions, appointment details, and pre-authorization requirements
- Coordinate with technologists, radiologists, and clinical staff to optimize scheduling efficiency and accommodate urgent or add-on cases
- Obtain and/or verify insurance authorizations and referrals as required
- Assists with exam protocol verification
- Deliver high-quality customer service while supporting a positive patient experience
- Assist with reporting, work queues, and follow-up tasks
- Maintain confidentiality and comply with HIPAA and organizational policies
Benefits
- Health, vision and dental insurance
- 403b retirement program with employer match
- Paid time off
- Short-term disability, long-term disability and life insurance options
- Education reimbursement
- Employee assistance program (EAP)
- Wellbeing incentive program
- Free parking
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
