Unit Coordinator, Antepartum/Postpartum- 24 hrs, Evenings
About The Position
The Unit Coordinator serves as a central resource for communication and coordination within the Antepartum/Postpartum Unit. Working closely with nurses and other members of the care team, this role helps support daily operations, patient flow, and exceptional service while contributing to a positive experience for patients, families, and visitors. The Antepartum/Postpartum Unit at BIDMC provides comprehensive inpatient care for antepartum and postpartum patients and their newborns. The unit consists of 62 private patient rooms across three units on two floors, designed to support safe, high-quality, family-centered care. Services include antepartum and postpartum care supported by a shared Level 1 newborn nursery divided into two functional areas.
Requirements
- High School diploma or GED required.
- 0-1 years related work experience required.
- Prior customer service experience.
- Basic familiarity with computers.
- Ability to navigate at a basic level within web-based applications.
Nice To Haves
- Associate's degree preferred.
- Previous administrative experience in a healthcare setting.
Responsibilities
- Coordinate and support day-to-day unit operations in a fast-paced inpatient environment.
- Partner with nursing staff to facilitate patient admissions, discharges, and transfers.
- Serve as a communication liaison between patients, families, visitors, and the interdisciplinary care team.
- Maintain accurate patient information and support administrative workflows.
- Assist in creating an organized, efficient, and welcoming environment for patients and staff.
- Provide outstanding customer service in every interaction.
- Facilitates patient flow through the unit.
- Coordinates admissions with admitting, nursing staff and admission facilitator.
- Assists providers and ensures availability of needed supplies.
- Obtains and communicates information for requested tests and procedures.
- Coordinates registration process for established protocols.
- Answers patient call lights in a timely manner and responds within scope of role, following BIDMC Call Light Standards of Practice.
- Greets and directs patients, families, visitors and staff.
- Identifies self and provides informative, non-clinical information when requested by patients, families, staff or visitors.
- Utilizes all available information systems that support unit based operations such as provider order entry, bed tracking, nursing call system, as directed ensuring timeliness of response and accuracy of data input.
- Serves as a point person for resolution of IS issues.
- Maintains basic competency in trouble shooting printer/copier/fax issues.
- Ensures patients are properly charged for equipment, supplies and outside purchases.
- Coordinates special purchase for patient care needs (e.g. specialty beds).
- Ensures that all equipment in the unit is adequately maintained.
- Maintains equipment logs.
- Performs/monitors activities related to JCAHO.
- Manages the unit based patient valuable program.
- Investigates lost belongings, maintains tracking logs and provides detailed summary as requested.
- Reports unresolved losses to Operations Coordinator.
Benefits
- Comprehensive compensation and benefits
- Healthy and balanced life
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
