Unit Clerk - Full Time

Guthrie County Hospital•Guthrie Center, IA

About The Position

The Unit Clerk provides clerical, communication, and administrative support for the Nursing Unit. The role supports patient admissions and registration, maintains accurate patient information, assists patients and visitors, manages unit supplies, and facilitates communication among care team members. The position helps ensure patient information is processed accurately and promptly to support clinical operations and patient care. Responsibilities include admission and registration tasks, responding to calls and patient call lights, directing communications to appropriate staff, scheduling appointments as directed, providing information and directions, and supporting a welcoming and organized nursing unit. The Unit Clerk also follows applicable policies and procedures and protects confidential patient information.

Requirements

High school diploma or equivalent.
Working knowledge of computer keyboard use and basic computer functions.
One to three months of related experience and/or training, or an equivalent combination of education and experience.
Dependent Adult & Child Abuse Mandatory Reporter Training.

Nice To Haves

Medical terminology training or experience preferred.

Responsibilities

Perform accurate pre-admission and admission functions, including obtaining demographic and insurance information and verifying eligibility in the health information system.
Explain required paperwork and consent-to-treat forms to patients.
Obtain copies of insurance cards, identification, and related documentation to support billing accuracy.
Update patient demographic and contact information in the EHR system.
Perform account creation and registration tasks in accordance with established policies.
Monitor census edits and make corrections as needed to ensure accuracy.
Answer phone calls and patient call lights promptly and courteously, assess urgency, and route appropriately.
Use the paging system to support timely communication among clinical staff.
Provide patients, families, and visitors with information or directional assistance as needed.
Maintain patient medical information and support communication of provider orders to ancillary departments.
Respond to information requests from medical providers, nursing staff, and ancillary departments.
Schedule patient appointments as directed.
Restock, reorder, and maintain nursing unit supplies.
Deliver materials to and from the nursing unit and other hospital departments.
Assist with clerical projects as requested by the Chief Nursing Officer, Nurse Manager, or nursing personnel.
Provide outstanding customer service to patients, families, visitors, and staff.
Communicate professionally using phone, paging, and written messages.
Support a welcoming, organized, and efficient nursing unit environment.
Maintain current working knowledge of applicable policies and procedures.
Complete admissions-related duties accurately.
Protect patient confidentiality and follow organizational privacy and security standards.