Unit Clerk- Neonatal ICU Full Time Days
About The Position
The Unit Clerk primarily serves as a greeter in the Neonatal ICU, helping provide support and comfort to patients and families. The NICU is a 64-bed unit with private rooms and a family-centered care model. The unit uses advanced neonatal equipment, including high-frequency ventilation, therapeutic hypothermia, and continuous neuromonitoring. The role coordinates unit activities and provides administrative and clerical support. It involves welcoming and directing patients, visitors, and employees; responding to calls and messages; supporting staff during emergencies; maintaining records and unit supplies; and helping keep the unit orderly. The clerk also supports patient and family concerns, unit communications, computer and office equipment use, and the learning environment for new clerks, students, and staff. This is an on-site position at Children’s Hospital in Columbia, Missouri, scheduled for full-time day shifts, typically 7 a.m.–7:30 p.m., with alternating schedules of two and three 12-hour shifts per week, every other weekend, and rotating holidays.
Requirements
- High school diploma or an equivalent combination of education and experience providing comparable knowledge, skills, and abilities.
- Ability to meet the physical demands of the role, with or without reasonable accommodation, including ambulating, remaining stationary, positioning to reach or move objects above the shoulders and below the knees, and moving objects up to 10 pounds.
Nice To Haves
- Additional license or certification requirements as determined by the hiring department.
Responsibilities
- Coordinate and facilitate unit activities, promptly answer call lights using positive guest-relations skills, and page appropriate staff.
- Monitor visitors on the unit and alert staff to possible problems and security issues.
- Assist with coordination of emergencies and codes.
- Organize workload and manage multiple tasks while maintaining an orderly desk routine.
- Maintain the unit station and common areas in a neat and orderly manner.
- Educate and train new unit clerks, students, and other staff on unit clerk activities and responsibilities, and support a positive learning environment.
- Serve as a computer and office equipment resource or super user for the unit.
- Maintain appropriate medical records and other forms needed during computer downtime.
- Deliver laboratory specimens and deliver or pick up supplies from other departments as needed.
- Maintain scheduling flexibility to meet unit needs.
- Greet and direct patients, visitors, and employees courteously and respectfully, and use the principles of Patient Family Centered Care.
- Maintain a neat, clean patient environment and restock unit supplies as needed.
- Meet regulatory requirements for state and federal agencies.
- Promote satisfaction of internal customers; address concerns from patients and families when able and consult the care-providing RN when needed.
- Provide administrative and clerical support, including transcribing and processing physician orders and entering them into the computer.
- Answer phones, direct calls, and take messages for physicians, nurses, and staff.
- Act as a unit resource and communicator by knowing the location of staff, equipment, and supplies.
- Maintain inventory and par levels of unit forms and general office supplies.
- Coordinate unit paperwork, including admission and discharge logs, census logs, patient medical records, and other unit-specific documentation.
- Enter information accurately and promptly into the computerized bed-management system.
- Perform charge entry duties.
- Run and reconcile reports for management and supervisors.
- Collect patient and unit data as assigned.
- Use human and material resources cost-effectively.
- Complete unit- or department-specific duties as outlined in department documents.
Benefits
- Health, vision, and dental insurance coverage starting on day one.
- Paid leave and paid time off, including ten holidays.
- Multiple retirement options, including 100% matching up to 8% and full vesting in three years.
- Tuition assistance for employees (75%) and immediate family members (50%).
- Discounts on cell phone plans, rental cars, gyms, hotels, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
