Unit Clerk Full Time Day Shift 75 hours bi-weekly- Emergency Department

Hendricks Regional Health•Danville, IN

6d•Onsite

About The Position

To support the practice of nursing and the delivery of nursing care through use of a combination of communication modes, traffic control and clerical functions. Initiates patient record, requisitions, referrals, and other communication forms to facilitate planning, provision, and documentation of patient care.

Requirements

High School graduate or equivalent required

Responsibilities

Efficiently use supplies and equipment, respond rapidly, and fill out appropriate work orders in support of unit goals to eliminate waste
Process unit appropriate patient charges with accuracy and timeliness and updates billing information
Complete assignments and duties in a timely manner
Leave shift on time and utilize time keeping system
Demonstrate productivity and accepts EDO and float assignments
Document verbal/telephone orders (non-medication) with date, time, order, Physician and physician representative name, when applicable, and own name and title
Verify accurate order entry or clarify all ambiguous unclear, unreadable or contradictory orders and appropriately document per unit specific standards
Possess ability to problem solve and to multitask within their scope of practice
Support processes looking at the patient experience and patient wait times
Delegate tasks appropriately and promote teamwork
Remain up to date with policy changes, collaborative practice plans, and standards of care
Promote patient satisfaction as exemplified by patient recognition, letters from patients and families, or SEA (Service Excellence Award)
Timely response to patient needs
Practice professional use of personal electronic devices in patient care areas
Maintain professional environment and keep noise to a minimum at all times
Exemplify excellent guests relations to patients, visitors, and physicians and co-workers
Notifies RN immediately of NOW and STAT orders and scheduled admission/transfers
Engage in patient care activities when needed
Obtain and update correct demographic, medical order, and consult information
Utilize the event management system for each unusual occurrence
Adjust care routines to meet the individual patient needs
Adhere to HIPAA and follow social media policy
Share knowledge and skills with colleagues and others including orientation and cross-training
Demonstrate leadership and be a resource for peers, be an active council member, be a super user, serve as a preceptor
Identify professional needs and collaborates with management for learning opportunities for self and for the unit
Participate in development and implementation of departmental goals
Attend product and practice change in-services
Engage patients and their family
Provide a professional and quiet patient environment
Practice AIDET (Acknowledge, Identify, Duration, Explanation, Thank You)
Promote commitment to co-workers, view all staff as part of an equal team and be approachable at all times, and maintain interdepartmental relationships
Be flexible with assignments, staffing needs and assigned shifts