Unit Clerk C.N.A., Labor & Delivery / Mom Baby

Mercyhealth Wisconsin and Illinois•Rockford, IL

2d•$19 - $27

About The Position

The Unit Clerk C.N.A. supports Labor & Delivery and Mom Baby by processing orders and patient charges, communicating with patients and staff, maintaining patient records and supplies, and providing patient care within CNA duties and expectations. The role helps maintain a clean, welcoming, and safe environment; may float to other units based on identified needs; and participates in department and unit performance improvement activities. Responsibilities also include assembling patient folders and charts and setting up Rauland responder, Vocera, and Versus systems for new staff. The role requires completion of a CNA program and state-applicable Nursing Assistant Certification. A Unit Clerk course or equivalent on-the-job training is required, and CPR or BLS certification must be obtained within 90 days. An advanced CNA program is preferred. The position includes responsibilities for interviewing and training CNAs and for planning, assigning, and directing work; no staff are listed as supervised.

Requirements

Completion of a CNA program.
Completion of a Unit Clerk course or equivalent on-the-job training; the training can be provided.
Nursing Assistant Certification in the applicable state.
Approved CPR or BLS certification required within 90 days.
Problem-solving ability, including identifying and resolving problems, gathering and reporting information, and remaining calm with emotional topics.
Technical skills, willingness to pursue training and development, and ability to build and share knowledge and consistently perform essential duties.
Interpersonal skills, including maintaining confidentiality, listening without interrupting, managing conflict constructively, and remaining open to others' ideas.
Motivation, persistence, goal-setting, and ability to remain productive and self-directed during work hours.
Professionalism, tact, respect, composure under pressure, accountability, and follow-through.
Ability to observe safety and security procedures, report unsafe conditions, use equipment properly, and use appropriate patient-safety equipment such as lifts and gait belts.
Adaptability to changing conditions, competing demands, delays, and unexpected events.
Consistent attendance and punctuality, arriving ready to accept an assignment.
Dependability, including following instructions and leadership direction, taking responsibility, keeping commitments, and completing tasks on time or notifying the appropriate person of an alternate plan.

Nice To Haves

Completion of an advanced CNA program.

Responsibilities

Process orders and patient charges accurately and in a timely manner, and verify the accuracy of entered charges.
Answer telephone calls and call lights appropriately and promptly; provide information or relay messages to patients and staff.
Direct visitors to patient rooms and assist with visitor wayfinding to create a welcoming environment.
Maintain medical records for current patients and assemble patient folders and charts for the unit.
Maintain supplies by scanning, stocking, ordering supplies, and disposing of expired or damaged supplies.
Provide patient care as assigned and according to CNA duties, standards of care, shift routines, and applicable policies and procedures.
Document care provided according to standards.
Maintain a clean work and patient environment.
Float to various units based on identified needs.
Participate in department and unit performance improvement activities.
Set up Rauland responder, Vocera, and Versus systems for new staff.
Interview and train CNAs; plan, assign, and direct work.