Unit Clerical Associate - General & Vascular Surgery - East Hospital

The Ohio State University

1d•Onsite

About The Position

The Unit Clerical Associate (UCA) functions as an integral member of a team of care providers on a patient care unit reflecting a culture of cooperation, enthusiasm, and mutual respect. The patient care team provides patient care and supportive services that are directed towards achievement of patient care outcomes, maximizing the patient’s involvement in his/her own plan of care, improving service levels, reducing the length of hospitalization and decreasing costs. Patients and their family will experience the benefits of patient focused care through the integrated skills of all care team members. The UCA coordinates the Unit Communication Center through issue identification, prioritization, decision-making, resource identification, time management and efficient work practices. Responsibilities include hospital client/guest relations; effective intra and interdepartmental communications; the accurate evaluation, organization and dissemination of information to the patient care team; maintenance of the health care information and records; the protection of patient privacy as it relates to health care records and information; maintenance of information technology and communication equipment in the Unit Communication Center; the integration of new information technology into the current practices and the provision of services that support the delivery of excellent patient care. The UCA provides these support services under the direction of the Registered Nurse in charge and in collaboration with other members of the patient focused care team.

Requirements

Strong reading, writing and simple math (add, subtract, multiply, divide) skills required.
Basic computer and keyboarding experience required.
High school graduate or equivalent education and experience preferred.

Nice To Haves

Customer service experience preferred.
Previous health care or service oriented field experience, in an acute care setting preferred.
Medical terminology beneficial.
Previous patient care experience in an acute care hospital setting preferred.
Strong customer service, organizational and time management skills.

Responsibilities

Coordinates the Unit Communication Center through issue identification, prioritization, decision-making, resource identification, time management and efficient work practices.
Manages hospital client/guest relations.
Facilitates effective intra and interdepartmental communications.
Accurately evaluates, organizes, and disseminates information to the patient care team.
Maintains health care information and records.
Protects patient privacy as it relates to health care records and information.
Maintains information technology and communication equipment in the Unit Communication Center.
Integrates new information technology into current practices.
Provides services that support the delivery of excellent patient care.
Provides support services under the direction of the Registered Nurse in charge and in collaboration with other members of the patient focused care team.