Unit Assistant

Redwood Coast Regional Center•Ukiah, CA

8d•$42,828 - $60,264

About The Position

The Unit Assistant performs skilled administrative, supportive, and secretarial duties for staff, working with minimal supervision and a high degree of independence and initiative as an active member of one or more units. The role supports Client Services through correspondence and report preparation, database and records maintenance, scheduling and meeting coordination, client assistance, and general office operations. It is a non-exempt, full-time position scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m., for 37.5 hours per week. Local and regional travel, including overnight trips, is required.

Requirements

High school graduation or GED.
Four years of office-work experience, preferably in a social, medical, or human services environment, with demonstrated increasing responsibility; an associate degree in general business or a human-services-related field may substitute for one year of office experience, and a bachelor's degree in general business or a human-services-related field may substitute for two years.
Ability to work with minimal supervision and exercise independent judgment and initiative.
Ability to work as a team member and communicate information clearly by phone and in person.
Ability to prioritize and organize work to meet multiple demands and deadlines, and remain flexible as schedules change.
Ability to maintain the confidentiality of client and organizational data and to interact tactfully, concisely, and diplomatically with the public and staff.
Typing speed of 55 words per minute, demonstrated by a typing certificate.
Knowledge of office machines, including personal computers, copiers, fax machines, and calculators.
Excellent English-language spelling, grammar, and punctuation.
Extensive experience in a Microsoft/Windows environment, including Word, Excel, and Access.
Knowledge of SANDIS.
Ability to travel locally and regionally, including overnight trips.
Ability to meet the position's physical requirements, with reasonable accommodation: extensive sitting, frequent walking and standing, occasional lifting up to 40 pounds, and occasional bending, stooping, reaching, and stretching.

Responsibilities

Prepare and distribute correspondence, reports, forms, letters, and meeting minutes.
Enter, retrieve, track, and report information in the SANDIS database and other tracking systems; research, gather, analyze, and report statistical information.
Maintain files, records, filing systems, the file storage area, and the master file of agency forms and documents; update forms and documents as needed.
Complete complex filing and copy projects and proofread documents for accuracy.
Schedule and coordinate on-site and off-site meetings, appointments, and specialty clinics; maintain the master calendar and prepare meeting materials and rooms.
Organize specialty clinics by coordinating dates, scheduling clients, preparing documents and rooms, making reminder calls to clients and families, and relaying information to Service Coordinators.
Prepare medical-records requests for Service Coordinators and assemble and distribute information packets.
Assist clients with required forms at staff direction and provide resource information to clients.
Assist Service Coordinators with arranging client transportation and out-of-area lodging; manage bus ticket distribution.
Complete forms and applications, obtain signatures, send informational packets, and perform tasks related to state and federal requirements.
Respond to requests for information about agency services, policies, and procedures; provide backup reception by greeting visitors and directing phone calls.
Process and distribute unit mail and provide general office support, including operating and maintaining office machines, setting up video conferences, faxing, and preparing letters.
Provide assistance in the absence of other unit members and perform other duties as assigned.