Unit Assistant

BOYS AND GIRLS CLUBS OF TOPEKA•Topeka, KS

About The Position

The Unit Assistant is the welcoming first point of contact for Club members, families, and visitors. The role supports safe front desk operations, accurate attendance and dismissal, surveillance awareness, family communication, and organized administrative processes. By providing consistent front-desk and safety support, the Unit Assistant enables the Unit Director to focus on staff leadership, program quality, regulatory compliance, and Unit performance. The Unit Director retains overall supervisory and operational accountability. The position includes greeting members and verifying check-ins in BGCT’s Membership Management System (MMS), verifying authorized releases and recording checkouts after supervision transfers, monitoring entrances and designated surveillance feeds, and alerting leadership to concerns. It also provides reception and routine membership support, protects confidential information, maintains the Unit Safety Binder and first-aid supplies, monitors program supplies, and assists with administrative workflows. The Unit Assistant supports but does not independently assume the Unit Director’s personnel, licensing, or facility-management authority.

Requirements

High school diploma or GED.
Reliable attention to detail and sound judgment.
Computer and communication skills.
Ability to work with confidential records and manage simultaneous front desk priorities.
Meet required background screening, child safety, and other BGCT training requirements.

Nice To Haves

Reception, customer service, administrative, or youth-serving experience preferred.

Responsibilities

Greet members and verify accurate check-in in BGCT’s Membership Management System (MMS).
Verify authorized release information, coordinate point-to-point transfer of supervision by authorized BGCT staff, and record checkout after the transfer is complete.
Monitor entrances, visitor access, and designated surveillance feeds; promptly alert leadership to concerns and initiate emergency steps as required.
Welcome families and visitors, answer the Unit telephone, and accurately route messages and inquiries.
Assist with enrollment paperwork, attendance information, and routine member-record updates as assigned.
Protect sensitive youth, family, and employee information and refer complex matters to the Unit Director.
Keep the Unit Safety Binder complete, organized, accessible, and current; flag missing or expired records.
Check the accessibility and inventory of first-aid kits and coordinate replenishment.
Maintain a neat reception area, monitor program supply inventory, and communicate supply needs.
Assist with routine reports, communications, program and event preparation, and other assigned workflows.
Communicate promptly, maintain accurate records, and anticipate routine needs.
Participate in assigned training, safety initiatives, and related projects; perform additional duties as directed by the supervisor.
Model positive, healthy behaviors and interactions with Club members; help create inclusive spaces for youth of all backgrounds and abilities.
Participate in required annual professional development and apply learning to improve practices.
Share responsibility for safe environments free of sexual, physical, and emotional abuse, and promptly report safety concerns.