Unit Assistant ER

MyMichigan Health•West Branch Township, MI

3h•Onsite

About The Position

The Unit Assistant is a member of the nursing staff who acts as a receptionist on the nursing unit and assumes the responsibility for clerical duties and the communication systems. The Unit Assistant is responsible to the RN, Clinical Supervisors and the Unit Manager.

Requirements

BLS: Basic Life Support (Within 1 month of hire or transfer)
NIMS IS 100: NIMS IS 100 Introduction Incident Command System (Within 6 months of hire or transfer)
NIMS IS 700: NIMS IS 700 Introduction National Incident Management System
Medical terminology course or equivalent experience acquired through a clinical setting required.
Must demonstrate medical terminology proficiency by written exam with a minimum of 90% accuracy.
Must demonstrate proficient keyboarding skills of at least 35-40 wpm.
Demonstrates competency to use equipment pertinent to the US role (copy machine, fax machine, etc).
MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft Windows.
Works collaboratively with other health team members and enhances working relationships.
Demonstrates a positive, courteous, and helpful attitude to others.
Exhibits positive verbal and non-verbal communication and is accountable for own conduct Maintains a professional appearance, adheres to the dress code, and wears the appropriate ID badge.
Consistently strives to exceed the customer's expectations and promotes patient satisfaction.
Handles telephone and intercom calls in a positive manner and routes information through proper channels.
Handles routine, as well as special tasks under conditions of frequent interruption.
Performs duties in accordance with hospital policy/procedures and does not perform duties outside the unit secretary job description.
Remains at the desk at all times unless relief is provided.
Follows correct procedure for reporting of errors and procedure for completing variance reports.
Demonstrates understanding of role in emergency preparedness procedures such as fire drills, arrest, evaluation, bomb threat, etc. and performs calmly and efficiently during emergencies.

Nice To Haves

One or two years of experience in a healthcare setting; hospital, physician's office or insurance company with exposure to medical terminology preferred.
Strong organizational and prioritization skills Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.
Takes initiative to perform duties not directly assigned.
An employee may be required to participate in further learning opportunities offered by MyMichigan Health.
Completes Connect modules as scheduled.

Responsibilities

Processing of Charts/Orders: Utilizes specific forms and packets appropriately for downtime. Notifies nurse immediately of STAT orders. Schedules procedures and appointments through Central Scheduling and through patient care departments. Schedule follow-up appointments for patients. Obtains necessary paperwork and/or consents from FormFast. Demonstrates correct procedure for placing referrals.
Maintenance of records: Faxes records to appropriate designation as requested Checks in EMR for Advance Directive on admission of a patient. If one is present, makes a copy and places it in the front of the chart. If not current, places a copy in the nurse box for review with the patient. Notifies nurse of need for order of DNR status. Flags the chart with AMD and DNR stickers when appropriate.
Computer Programs: Demonstrates competency to use functions within the EMR etc. Places order for NPO status prior to tests as applicable.