Unit Ambassador-OC

City of Hope•Irvine, CA

About The Position

The Unit Ambassador at City of Hope provides clerical support and helps ensure continuous monitoring of patients’ EKG waveforms from a centralized monitoring station. The position combines administrative duties with patient-care support and requires effective communication, previous patient-care experience, and computer and keyboarding proficiency. The Unit Ambassador helps maintain the flow of information and patient monitoring within the unit in support of high-quality healthcare services.

Requirements

High school diploma or equivalent.
Completion of an EKG monitoring class.
Experience working in a hospital setting as a unit clerk, secretary, or monitor technician.
1–2 years of related EKG experience.
Pass the competency assessment with a score of 80% or above.
Knowledge of age-specific considerations.
Current BCLS certification.
Computer and keyboarding proficiency.
Previous patient-care experience.

Responsibilities

Perform unit secretary duties, including data entry, record-keeping, and other administrative tasks.
Greet and assist visitors, patients, and healthcare professionals at the unit’s reception area.
Collaborate with the Registered Nurse and healthcare team to help with patient activities, including transfers, obtaining supplies, and responding to patient requests.
Maintain effective communication within the unit and share relevant information promptly with healthcare team members.
Operate and monitor cardiac rhythm waveforms at a centralized monitoring station and promptly notify healthcare providers of cardiac rhythm changes.
Continuously observe and document patient monitors, recognizing and reporting abnormalities or irregularities in vital signs or EKG waveforms.