Unified Communications Technician

Sanford Health • Sioux Falls, SD

6d • Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. The UC Telecom organization at Sanford is a fast-paced team that is in the middle of a major upgrade to Cisco phone technology while ensuring reliable service to its 50,000 clients. This is a dynamic and diverse team that helps each other. This role provides foundational support for the unified communications (UC) infrastructure across the enterprise. The technician works with various departments on daily assignments, training needs, and maintenance requirements associated with the technology platforms. They provide expert Tier 1 support for unified communication technologies and can work directly with internal customers to gather information and troubleshoot issues. The role involves engaging and collaborating enterprise-wide to support and maintain solutions that enable effective communication tools. The technician will interact directly with the business to assist in providing direction on the appropriate usage of unified communication technologies. The position requires the ability to drive to locations requesting services and support.

Requirements

• Associate degree required or two years' experience related to communication technology.
• Valid Driver’s License required.
• Must maintain a good driving record.

Responsibilities

• Works with the various departments on the daily assignments, training needs, and maintenance requirements associated with the technology platforms.
• Provide expert Tier 1 support for unified communication technologies.
• Ability to work directly with Internal customers to gather information and troubleshoot issues.
• Engage and collaborate enterprise-wide to support and maintain solutions to enable effective communications tools.
• Interact directly with the business to assist in providing direction on appropriate usage of unified communication technologies.
• Must be able to drive to locations requesting services and support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree