Unified Communications Team Lead

TekSynap•Arlington, VA

5h•$120,000 - $170,000•Onsite

About The Position

TekSynap is seeking a Unified Communications Team Lead to support the Federal Deposit Insurance Corporation (FDIC) in Arlington, Virginia. Unified Communications services include online collaboration, voice communication, and video systems, including voice telephony, video conferencing, audio conferencing, and collaboration. The Team Lead oversees a team of agents and supervisors and works as part of a technical team where customer service and professional expertise are required. The role oversees Unified Communications service delivery, including telephony, video conferencing, and collaboration. It involves managing team leads, maintaining the software, equipment, facilities infrastructure, and databases needed for normal operations, controlling access to FDIC data and services, overseeing preventive maintenance, and assisting FDIC with its Unified Communications environment and related network design and technologies. The position is based in Arlington, VA, in a work environment that varies and has a low noise level. The schedule is day shift, Monday through Friday, with possible evening and weekend work to meet program and contract needs. Travel is less than 10%. The target salary range is $120,000–$170,000. Applicants must be U.S. citizens and able to receive a Public Trust clearance.

Requirements

At least 10 years of relevant experience.
Excellent communication and teamwork skills.
Demonstrated experience supporting government agencies, customers, or contracts in federal environments, including the Intelligence Community, Department of Defense, Federal Civil agencies, or military organizations.
ITIL v3 Foundation certification.
Bachelor’s degree or equivalent experience.
U.S. citizenship.
Ability to receive a Public Trust clearance.

Nice To Haves

Prior experience supporting the same or a similar contract, with an in-depth understanding of the customer environment, requirements, and operational landscape, is highly desirable.
Advanced degree preferred.

Responsibilities

Ensure adherence to and performance of cross-functional services requirements relevant to Unified Communications and other areas, including telephony, video conferencing, and collaboration.
Oversee team leads for telephony, video conferencing, and collaboration, and their activities.
Configure and maintain the software, equipment, and facilities infrastructure necessary for normal operations of the UCMT.
Construct the UCMT database so FDIC data is logically separated and accessible only to individuals providing FDIC Unified Communications support.
Provide UCMT access only to FDIC Service Delivery Designees.
Oversee preventive maintenance of devices used by FDIC for Unified Communications, following manufacturer guidelines and specifications to prevent, avoid, and reduce future incidents.
Assist FDIC with its Unified Communications environment and related network design and technologies.