Unified Communications Administrator
About The Position
The Unified Communications Administrator supports the Enterprise Communications Services 3 (ECS3) program, which serves an intelligence customer across CONUS and OCONUS operating locations. The program’s work includes design, transition, operations, continual service improvement, technology modernization and refresh, and Capital Equipment Replacement Program activities for LANs and Unified Communications services. The role provides maintenance and advanced support for customers globally across Unified Communications and Collaboration services, including video teleconferencing (VTC), VoIP, instant messaging, presence, audio/video streaming, and some PBX phone support. The administrator works across tiered support levels to resolve issues for managed DCE/DTE and scheduled or active video conferences. The role uses Cisco Unified Communications Manager (CUCM), Cisco border controllers (CUBE/VCS), multipoint control units (MCUs), Cisco Meeting Server (CMS), Telepresence Management Suite (TMS), Vbrick Rev, Integrated Management Controller (IMC), and other tools as required.
Requirements
- Active TS/SCI with polygraph clearance, or TS/SCI clearance with the ability to obtain a polygraph before starting.
- IAT II certification; Security+ is provided as an example.
- 10 or more years of relevant experience; a bachelor’s degree in an applicable field may substitute for five years of experience.
- CCNA certification.
Nice To Haves
- Network+ certification.
- ITIL Foundations or Agile Foundations certification.
Responsibilities
- Provide technical knowledge of VoIP and PBX telephony systems, software, hardware, telecommunications standards, and Cisco Unified Communications Manager.
- Provide technical knowledge of instant messaging systems such as Cisco Jabber, Webex, or Microsoft Teams, and presence services.
- Support audio/video streaming systems, including set-top boxes, Vbrick Rev, and Cisco Integrated Management Controller (IMC).
- Support VTC equipment, including TMS, CODEC, MCU, and CMS.
- Provide system, equipment, and specialized training; offer technical guidance to lower-skill-level employees; and support engineering projects.
- Use knowledge of network topology and associated networked hardware and software tools.
- Provide VTC services, including scheduling, monitoring, administrative support, and technical assistance to customers.
- Use ticketing software to manage and prioritize workload and resolve break/fix issues and service requests.
- Perform IOS and software upgrades.
- Apply understanding of dialing protocols, including H.323, E.164, and SIP.
- Troubleshoot common UC&C issues, including endpoint, bandwidth saturation, profile, and configuration problems, and conduct root cause analyses.
- Assist with developing training, local guides, and Standard Operating Procedures (SOPs) for the UC environment.
- Perform patching and ensure compliance with network security policies and procedures.
- Create and report notifications according to standard operating procedures.
- Assist with responsibilities and participate in special projects as assigned by management.
Benefits
- Flexible time off benefit.
- Learning resources.
- Healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
- Competitive compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
