Unified Communications Streaming Engineer

CACI•Washington Dc, DC

1d•Onsite

About The Position

The Enterprise Communications Services 3 (ECS3) program supports our intel customer across multiple operational locations. Our mission is to drive technical transformation by integrating leading-edge technologies into existing services. To achieve this, we develop new designs, implement solutions, and ensure the smooth operation of enhanced services. Over the life of the contract, we will continuously improve services through modernization efforts in local area networks (LANs), unified communication (UC), video telecommunication, and streaming services.

Requirements

Video/Broadcast Streaming (delivery, encoding, and live infrastructure) and Data Streaming using real-time data protocols (HLS, RTMP, RTP, UDP).
Experience with Audio/Video Streaming to include streaming encoders, set top box, Vbrick Rev media portal, Distributed Media Engine (DME).
Active TS/SCI with poly clearance OR TS/SCI clearance with the ability to obtain a polygraph prior to starting.
10+ years of relevant work experience (Bachelors degree can be substituted for 4 years of work experience; Associates can be substituted for 2 years of work experience).
IAT Level II (Ex: Security+)
CCNA (Must obtain within 60 days of hire)
Strong troubleshooting and problem-solving skills
Ability to work independently and provide technical leadership

Nice To Haves

ITIL v4 Foundations

Responsibilities

Handle complex technical challenges, lead UC implementations, and oversee platform upgrades.
Play a key role in ensuring optimized communication services across the enterprise.
Support all aspects of video streaming and broadcast engineering, for high-priority live events and streaming workflows globally.
Develop and deploy UC solutions, including VoIP, SIP, and cloud-based communication platforms.
Lead engineering designs and technical refresh projects that directly impact mission success.
Collaborate with vendors, service providers, and IT teams to ensure smooth UC operations.
Work closely with security teams, network engineers, and support staff to improve system integration.
Troubleshoot system failures and accessibility issues.
Draft Standard Operating Procedures (SOPs) for UC operations.
Develop and maintain knowledge base articles, handling "how to" inquiries.
Perform system upgrades and apply upgrades and patches to Cisco Unified Communications Manager (CUCM) and IOS upgrades on UC systems.
Support UC Knowledge Management (KM) by entering solutions into the knowledge database.
Make recommendations to enhance efficiency in UC monitoring, management, and overall operations.
Implement emerging UC technologies.
Apply security protocols, encryption, and compliance with industry standards (NIST, DoD security guidelines, STIGs).
Work independently in remote locations, functioning as a primary engineering and network troubleshooting resource.
Resolve UC-related tickets escalated to the engineering team and coordinate resolutions across UC Operations staff.
Conduct root cause analysis.
Implement encryption, security protocols, and compliance measures (e.g., NIST, DoD guidelines, STIGs).
Configure, deploy, manage, and maintain UC monitoring systems to ensure service availability and performance.
Mentor junior staff, provide leadership in UC implementations, and optimize system performance.
Participate in project management for major upgrades and refresh cycles.