Unified Communications Engineer - TS/SCI w/Poly
About The Position
GDIT is seeking a Unified Communications Engineer to join an experienced engineering team responsible for its enterprise collaboration and communications environment. The engineer will operate, engineer, troubleshoot, and evolve enterprise communications services, with an emphasis on Skype for Business and opportunities to learn and implement technologies that connect previously separate systems. Platforms and services include Skype for Business, Microsoft Teams, Pexip, Cisco Jabber, video teleconferencing systems, voice services, conferencing platforms, and their integrations. The role involves designing interoperability between communications platforms and resolving complex issues across signaling, media, authentication, networking, conferencing, endpoints, applications, and integrations. The engineer will collaborate with networking, security, infrastructure, endpoint, cloud, applications, and service-management teams to deliver capabilities and improve reliability, interoperability, user experience, automation, and enterprise capability. The position is onsite in Annapolis Junction, Maryland, and requires a current TS/SCI with Polygraph clearance and U.S. citizenship.
Requirements
- At least 5 years of related experience.
- A bachelor’s degree (BA/BS) or 4 years of related experience.
- U.S. citizenship.
- Must currently possess TS/SCI with Polygraph clearance.
- Must be 8570 compliant with a Security+ certification.
- Hands-on experience supporting or engineering Skype for Business or a comparable enterprise unified communications platform.
- Strong understanding of unified communications concepts, including voice, video, instant messaging, presence, conferencing, and collaboration.
- Understanding of how enterprise communications platforms integrate with networks, identity, authentication, endpoints, and infrastructure.
- Strong troubleshooting and analytical skills, including the ability to investigate problems across multiple technology layers.
- Ability and willingness to learn new communications platforms and integration technologies.
- Ability to work independently, take ownership of technical problems, and work effectively in a fast-paced engineering environment.
- Strong communication and collaboration skills.
Responsibilities
- Engineer and support enterprise unified communications platforms, including Skype for Business and related voice, video, messaging, conferencing, and collaboration services.
- Design and support interoperability solutions that enable different communications platforms to work together across the enterprise.
- Learn and implement emerging unified communications technologies, including solutions such as Pexip for interoperability between Microsoft Teams and existing enterprise video and collaboration environments.
- Engineer collaboration among voice, video, and messaging platforms, including Cisco Jabber, VTC systems, enterprise phones, and instant messaging.
- Troubleshoot communications issues across signaling, media, authentication, networking, conferencing, endpoints, applications, and platform integrations.
- Partner with networking, security, infrastructure, endpoint, cloud, applications, and service-management engineering disciplines to resolve issues and deliver capabilities.
- Identify and implement opportunities to improve reliability, interoperability, user experience, automation, and enterprise capability.
Benefits
- Comprehensive benefits and wellness packages.
- 401(k) with company match.
- Competitive pay and paid time off.
- Medical plan options, some with Health Savings Accounts.
- Dental plan options.
- Vision plan.
- Full flex work weeks where possible.
- Paid time off plans, including vacation, sick and personal time, holidays, and paid parental, military, bereavement, and jury duty leave.
- Short- and long-term disability benefits.
- Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance are provided or available.
- AI-powered career tool identifying career steps and learning opportunities.
- Internal mobility team focused on employee career goals.
- Award-winning culture of innovation and a military-friendly workplace.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
